Director Bell & Valet TSR

About the Role

The Bell and Valet Manager is responsible for delivering efficient valet and bell check‑in/check‑out services, coordinating activities with other departments, and ensuring excellent customer service. This role audits parking fee collections, oversees special services for owners and guests, and resolves owner or guest concerns promptly. It also manages personnel functions such as hiring, orientation, training, performance reviews, scheduling, payroll, and recognition while fostering a positive work environment and mentoring direct reports. • Deliver efficient valet and bell check‑in/check‑out services and coordinate with other departments. • Resolve owner and guest concerns to ensure satisfaction. • Audit and manage collection of parking fees and provision of special services. • Oversee personnel functions: hiring, training, performance reviews, scheduling, payroll, and recognition. • Foster a positive work environment and mentor staff to develop management talent. • Promote team member empowerment and enforce performance, uniform, and appearance standards. • Monitor payroll hours and generate reports.

Key Responsibilities

• ▸valet operations
• ▸bell check‑in
• ▸fee auditing
• ▸payroll reporting
• ▸staff management
• ▸guest resolution

What You Bring

Minimum qualifications include a high school diploma or equivalent, at least one year of related experience, and one year of supervisory or managerial experience. Candidates with three to five years of related experience are preferred.

Requirements

• ▸high school
• ▸1 year
• ▸supervisory
• ▸managerial
• ▸3-5 years

Benefits

Hilton Grand Vacations offers an extensive array of benefits, from paid time off and bonuses to the best parental leave in the business. We are passionate about helping each and every Team Member reach their full potential. The salary range for this position is $70,000 to $70,304 based on experience. Hilton Grand Vacations is an equal opportunity employer that values diversity and provides reasonable accommodations for individuals with disabilities throughout the hiring process and employment. • Provide comprehensive benefits including paid time off, bonuses, and industry‑leading parental leave.

Work Environment

Onsite