Ghd
Global leader in engineering, architecture, environmental and construction services.
Client Service Manager- Water- Arizona
Develop and manage municipal water client relationships, drive growth and deliver solutions in Phoenix, AZ
Job Highlights
About the Role
The Client Service Manager (CSM) for Water clients in Phoenix, AZ will work in a hybrid model—three days in the office—to serve as the bridge between municipal clients, the community, and GHD’s technical teams. The role involves building client relationships, leading a client‑engagement team, and advancing public‑infrastructure projects. • Build and maintain strong relationships with municipal clients, including city governments, utilities, and public agencies. • Act as the voice of the client within GHD, ensuring priorities and challenges are understood and addressed. • Lead and mentor a Client Engagement Team to deliver innovative, tailored solutions for municipal needs. • Create and execute annual growth plans for municipal accounts with a 3‑5‑year strategic horizon. • Monitor trends in public spending, regulatory changes, and infrastructure investments to identify opportunities. • Identify and pursue new business opportunities in water, transportation, and urban development sectors while maintaining an active project pipeline. • Represent GHD at municipal meetings, conferences, and industry events to promote the organization’s brand and capabilities. • Oversee implementation and maintenance of the CRM system, improving data quality and customer relationship management. • Serve as subject‑matter expert on technology, policy, regulation, or operational management and maintain relevant external accreditations. • Develop and implement relationship‑management plans for complex accounts, ensuring two‑way communication and issue resolution.
Key Responsibilities
- ▸client relationships
- ▸crm management
- ▸sme
- ▸business development
- ▸growth planning
- ▸team leadership
What You Bring
Candidates should hold a bachelor’s or master’s degree in engineering, environmental science, or a related field, with a professional engineer license preferred. Ten or more years of client‑service or municipal relationship management, strong communication and negotiation skills, CRM (Salesforce) proficiency, and the ability to lead cross‑functional teams are required.
Requirements
- ▸engineering degree
- ▸professional license
- ▸10+ years
- ▸salesforce
- ▸leadership
- ▸negotiation
Benefits
Help us build the future and we’ll help you build a rewarding and purposeful career. GHD’s global network of architects, designers, planners, engineers, and environmental scientists works together to deliver inspirational architecture, landscapes, townscapes, and places, offering unlimited space for professional growth and leveraging worldwide expertise for positive client outcomes. GHD values diversity and offers an equal‑opportunity workplace, with a salary range of $230,000‑$280,000 based on experience. The firm’s pledge, the #PowerOfCommitment, emphasizes empowerment, technical expertise, and lasting impact on water, energy, and urban sustainability.
Work Environment
Hybrid