Service Manager

About the Role

• Lead with Purpose: As a hands-on leader, you’ll inspire your team to excel in all aspects of service, maintenance, and customer care. You lead by example and cultivate an environment of trust, accountability, and support. • Strategic Decision-Making: Think ahead and plan proactively to ensure the smooth operation of the property. Whether it’s anticipating maintenance needs, handling repairs, or managing resources, your foresight will ensure we stay ahead of the curve.

Key Responsibilities

• ▸team leadership
• ▸maintenance planning
• ▸repair management
• ▸resource allocation
• ▸strategic planning

What You Bring

• Strong problem-solving abilities and the capacity to make timely, effective decisions. • Senior-level leadership role requiring extensive technical expertise and proven success in supervising maintenance teams across properties. • Exceptional Communication: You’ll be the go-to point of contact for residents, your team, and cross-functional departments. Clear, transparent, and effective communication will be key to keeping everything running efficiently and residents satisfied. • Excellent communication skills for leading teams and engaging with residents. • Exceptional organizational skills, with the ability to prioritize and manage multiple tasks effectively. • 5+ years of managerial experience. • Must have a valid driver's license. • Must live within a 30-minute commute of the property. • Organizational & Administrative Expertise: From managing work orders and schedules to overseeing inventory, budgets, and maintaining accurate records, you'll leverage your strong administrative skills to ensure smooth operations, keeping everything well-organized, on track, and aligned with our goals for excellence. • Proven leadership experience in service or maintenance, preferably in a large residential setting. • HVAC/EPA/CFC Certification preferred.

Requirements

• ▸problem solving
• ▸leadership
• ▸5+ years
• ▸driver's license
• ▸hvac certification
• ▸organizational

Benefits

• 401(k) Retirement Plan with company match • Education/Tuition Reimbursement • Additional employee discounts available • On-call Appreciation, $15/day for holding the on-call phone • Long and Short-Term Disability • Apartment Rental Discount • Life/AD&D Insurance • Medical, Dental, and Vision benefits • Generous paid time off, including 10 holidays per year and sick leave • Employee Assistance Program • $300 Morgan Essentials – paid quarterly • Pay Range: $34.00 • $38.00/HR

Work Environment

Onsite