Supervisor Front Desk - Temporary

About the Role

In this position you will oversee daily front‑office operations, guide and train front‑desk team members, and ensure that all policies, procedures, and quality standards are consistently applied. You will also manage financial transactions, maintain accurate records, and act as a primary point of contact for guest issues and opportunities. • Supervise daily front office operations and ensure adherence to quality standards. • Assist guests with check‑in, check‑out, and resolve inquiries or issues. • Greet and welcome owners and guests upon arrival. • Register guests in the system, verify reservations, addresses, and credit information. • Promote Hilton Grand Vacations services and recognize member benefits. • Train, direct, and provide ongoing support to new and existing front‑desk team members. • Maintain the house bank, perform daily deposits, and accurately report receipts. • Oversee accurate registration, check‑out procedures, and proper posting of miscellaneous charges. • Assign tasks related to credit handling, address verification, registration cards, and desk organization. • Keep a daily log of guest opportunities and corrective actions. • Follow up on unresolved situations and credit opportunities, communicating as needed to other managers. • Perform other duties assigned by management and maintain regular attendance.

Key Responsibilities

• ▸front office
• ▸guest check‑in
• ▸guest check‑out
• ▸financial reporting
• ▸team training
• ▸operations supervision

What You Bring

Candidates must have at least a high school diploma or GED, relevant experience, and strong analytical, mathematical, and communication skills. The role also requires excellent interpersonal abilities, sound judgment in resolving guest and business situations, and the capacity to mentor and influence others. • High school diploma or GED (associate’s degree preferred). • Prior related experience; 3+ years and supervisory experience advantageous. • Ability to read, analyze, and interpret complex documents and business reports. • Basic mathematical skills and strong problem‑solving judgment. • Excellent interpersonal and service skills with conflict‑resolution ability. • Capability to influence, mentor, and think quickly in guest and business situations. • Voice Certified (preferred).

Requirements

• ▸high school
• ▸3+ years
• ▸supervisory
• ▸analytical
• ▸problem solving
• ▸voice certified

Benefits

Hilton Grand Vacations fosters a culture that encourages and motivates employees to achieve their personal and professional goals. As a Front Desk Supervisor you will play a key role in delivering exceptional guest experiences while supporting the success of the organization. Hilton Grand Vacations offers a comprehensive benefits package that includes medical, dental and vision coverage, a 401(k) plan with company match, paid time off, travel discounts, and a range of employee recognition programs. Additional perks such as tuition reimbursement, an employee stock purchase program, and extensive learning and advancement opportunities further support employee wellbeing and growth. Hilton Grand Vacations is an equal‑opportunity employer that values diversity and provides reasonable accommodations for individuals with disabilities throughout the hiring process and employment. All U.S. hourly team members not represented by a labor organization are eligible to apply. • Recognition programs and rewards. • Comprehensive medical, dental, and vision insurance. • Travel discounts and extraordinary travel benefits. • Generous paid vacation, paid sick days, and PTO program. • Employee Assistance Program supporting physical and mental wellbeing. • 401(k) plan with company match. • Tuition reimbursement programs. • Employee stock purchase program. • Numerous learning and advancement opportunities.

Work Environment

Onsite