Front Desk Clerk

About the Role

As a Front Desk Clerk, you will ensure every guest and owner interaction is positive and memorable, handling check‑ins and check‑outs, maintaining reservation records, resolving availability issues, generating invoices, collecting payments, and managing safety‑deposit boxes. You will also coordinate housekeeping and maintenance requests, restock the desk, prepare arrival packets, provide local attraction information, and produce reports for management. • Perform check‑in and check‑out to ensure positive guest experiences • Enter and maintain reservation data in the computerized system • Resolve unit availability and assist guests with reservations or changes • Generate invoices, collect payments, and manage safety‑deposit boxes • Receive housekeeping and maintenance requests and coordinate with appropriate departments • Restock front‑desk supplies and prepare arrival packets • Provide information on local attractions and resort amenities • Prepare correspondence and reports for management

Key Responsibilities

• ▸check‑in
• ▸check‑out
• ▸reservation system
• ▸invoice generation
• ▸housekeeping coordination
• ▸report preparation

What You Bring

The role requires a high school diploma or equivalent, strong English communication skills, flexibility to adjust schedules and cover shifts on short notice, and the ability to multitask and meet deadlines. Prior cash handling and data entry experience are essential, while hospitality experience and bilingual abilities are considered valuable assets. • High school diploma or equivalent required • Proficient English communication, both verbal and written • Flexible schedule availability and ability to cover shifts on short notice • Ability to multitask, prioritize duties and meet deadlines • Prior cash handling and data entry experience • Preferred: hospitality or related experience • Preferred: bilingual language skills

Requirements

• ▸high school
• ▸english
• ▸flexible
• ▸multitask
• ▸cash handling
• ▸data entry

Benefits

Join Ocean 22 by Hilton Grand Vacations, a premier resort on the Grand Strand featuring 220 modern, spacious units with ocean views. As part of a family of over 90 team members, you’ll take pride in delivering extraordinary service while enjoying generous benefits such as travel opportunities from day one and retirement options. The resort fosters a fun, encouraging culture backed by top‑notch training and recognition programs. Team members are celebrated for their dedication, creating an environment where work feels enjoyable and rewarding. Employees receive a comprehensive benefits package that includes health care (medical, dental, vision), a people‑first culture, travel‑discount programs, employee pricing, an assistance program for physical and mental well‑being, paid vacation and sick leave, a 401(k) with company match, tuition reimbursement, and numerous learning and advancement opportunities. Hilton Grand Vacations is an equal‑opportunity employer that values diversity and provides reasonable accommodations for individuals with disabilities throughout the application, interview, and employment process. • Recognition programs and rewards • Medical, dental, and vision health care options • Go Hilton travel‑discount program worldwide • Employee pricing platform for perks at work • Employee Assistance Program supporting physical and mental well‑being • Paid vacation and paid sick days • 401(k) plan with company match • Tuition reimbursement programs • Learning and advancement opportunities

Work Environment

Onsite