Lennar
A homebuilder focused on delivering affordable, quality homes across the U.S.
Future Builders Internship Program - Homebuilding - Customer Care
Support customer care, process improvement, and data analysis for homeowner experience.
Job Highlights
About the Role
Interns will engage in activities such as supporting customer service initiatives, contributing to process‑improvement designs, and assisting with performance measurement and automation related to the homeowner experience. They also participate in onboarding experiences, including a visit to a Lennar community, hands‑on training, and team‑building events that immerse them in the company culture. • Provide proactive customer care and resolve issues per Lennar policies. • Design and implement process‑improvement feedback mechanisms. • Identify challenges and develop performance measurement solutions. • Analyze performance data to track productivity and goal achievement. • Define and automate Homeowner Experience processes and communications.
Key Responsibilities
- ▸customer care
- ▸process design
- ▸performance metrics
- ▸data analysis
- ▸process automation
- ▸feedback systems
What You Bring
The position is primarily office‑based, requiring extended periods of sitting, computer work, and occasional physical tasks such as lifting items under 50 pounds. Candidates must be authorized to work in the United States, possess a valid driver’s license with good record and insurance, and meet academic criteria in fields like construction, engineering, architecture, or business. • Pursue a bachelor's (or master's) in construction, civil engineering, architecture, business, or related field; be a rising junior graduating within 2 years. • Must be authorized to work in the U.S., hold a valid driver’s license, auto insurance, and have a good driving record. • Demonstrate strong verbal/written communication, interpersonal, organizational, time‑management, analytical, and problem‑solving skills. • Proficient with Microsoft Office Suite or comparable software.
Requirements
- ▸rising junior
- ▸construction
- ▸microsoft office
- ▸communication
- ▸driver's license
- ▸authorized us
Benefits
The Customer Care Internship is a ten‑week, paid program that starts in June and targets rising senior college students. Interns apply classroom theory to real‑world projects, develop interpersonal and technical skills, and work alongside seasoned professionals in a collaborative setting. While the role is temporary, high‑performing participants may be considered for full‑time positions after the program. Lennar offers a comprehensive benefits package that includes health, dental and vision coverage, flexible spending options, generous paid time off, a 401(k) plan with company match, and various employee assistance programs. The company emphasizes an inclusive workplace through its ‘Everyone’s Included’ vision, advisory council, and dedicated days for causes important to employees. • Eligible for comprehensive medical, dental, vision, flexible spending, 401(k) with 100% match up to 5%, paid maternity/bonding leave, education assistance, adoption assistance, and wellness rewards. • Receive up to three weeks vacation, paid holidays, sick leave, personal days, and one “Everyone’s Included” day annually. • Access associate discounts, home‑purchase program, and employee referral bonuses.
Work Environment
Hybrid