Costar Group
Provides commercial real estate data, analytics, and marketing services.
Implementation Specialist - CampaignTrack
Implement, demo, and support CampaignTrack marketing platform for real‑estate clients.
Job Highlights
About the Role
The Implementation Specialist – CampaignTrack role focuses on delivering digital and SaaS solutions for real‑estate agency clients. The specialist will conduct product demos and training both before and after onboarding, and will work in a hybrid environment that offers pathways into solutions, leadership and other career tracks. The role sits within a close‑knit team that connects various agent‑solution platforms, offering high visibility and career opportunities across the Domain ecosystem. You will collaborate in a dynamic online environment that values new ideas and continuous improvement. • Deliver engaging demos, training sessions and webinars to help clients integrate Domain products. • Own the end‑to‑end client journey, from onboarding and rollouts to rebrands, upgrades and optimisation. • Partner with clients on setup, pricing, recommendations and best‑practice platform use to ensure smooth implementations. • Plan and lead product update rollouts, communicating new features and extracting value for clients. • Resolve product questions and help‑desk tickets within SLAs, collaborating with internal teams on complex issues. • Support customer retention and renewals by working with Solutions Leaders and Sales teams at scale. • Analyse campaign data to identify risks, trends and commercial opportunities. • Advocate for customer insights and feedback to Sales, Marketing and Product for continuous improvement. • Manage rebrands and template changes end‑to‑end, coordinating testing, specifications and timelines. • Maintain operational excellence in billing, reporting and product management, including invoicing, reconciliations and spend reporting.
Key Responsibilities
- ▸product demos
- ▸training
- ▸onboarding
- ▸rollouts
- ▸help desk
- ▸billing
What You Bring
The ideal candidate excels in customer service, communication, organisation, analytical thinking, commercial acumen and technical proficiency. Experience in real‑estate, technology or SaaS is advantageous. • Excellent customer service and relationship‑building skills. • Proven ability to embed products and services at the customer level. • Strong written and verbal communication abilities. • Ability to organise, prioritise, meet deadlines and thrive in a fast‑paced environment. • Demonstrated business and commercial acumen with financial awareness. • Strong problem‑solving and analytical skills aligned with client needs. • Tech‑savvy with accurate administrative capabilities. • Real‑estate, technology or SaaS industry experience (nice to have).
Requirements
- ▸customer service
- ▸communication
- ▸commercial acumen
- ▸problem solving
- ▸tech savvy
- ▸saas experience
Benefits
Domain offers a supportive culture with flexible work arrangements, comprehensive leave benefits, development programs and community events that reinforce a strong team spirit. • Work from home flexibility – three days in the office per week. • Up to 20 days paid parental leave for primary carers. • Wellbeing leave. • Novated leasing options. • Leadership development programs, LinkedIn Learning and more. • Regular social events including Innovation Days and the annual BBQ.
Work Environment
Hybrid