Wsp
WSP provides engineering, design, and consulting services across diverse sectors worldwide.
Traffic Management Center - Roadside Assistance Manager
Oversee TMC and roadside assistance operations, staff, safety, and incident response.
Job Highlights
About the Role
The TMC/RA Manager supports 24 × 7 × 365 operations and oversees roadside and TMC personnel to ensure safe, efficient, and coordinated incident response across the E‑470 corridor. This leadership position requires initiative, decisive judgment, and a commitment to continuous improvement, anticipating operational needs and proactively solving problems in a dynamic, safety‑critical environment. A core expectation is staff development; the manager evaluates performance, provides coaching and training, and supports growth through safety, incident management, and operational training programs, building a high‑performing team capable of meeting routine and emergency demands. • Directly supervise day-to‑day TMC and RA operations, ensuring consistent execution of SOPs. • Monitor and audit staff performance to meet safety and KPI goals. • Maintain staff work schedules and provide replacements during absences. • Manage fleet activities, including scheduling, inspections, and maintenance. • Oversee TIM Training program and ensure continuous training. • Participate in or lead severe incident after‑action reviews and other TIM activities. • Serve as Safety Lead; develop and update the Road Management Safety Program. • Conduct safety audits using field ride‑alongs and system records. • Deliver corrective actions or disciplinary measures as needed. • Assist in preparing recurring or ad‑hoc reports and research. • Perform routine administrative tasks as required.
Key Responsibilities
- ▸fleet management
- ▸safety audits
- ▸incident review
- ▸training oversight
- ▸performance monitoring
- ▸reporting
What You Bring
WSP is an equal‑opportunity employer and requires candidates to be authorized to work in the United States. • Achieve SHRP2 TIM Train‑the‑Trainer Certification, National TIM Responder training, and NIMS 100, 200, 300, 700. • High School Diploma, GED, or equivalent. • Three years of experience in a TMC, emergency dispatch, incident management, roadside assistance, or safety service patrol (or five years combined relevant experience). • At least two years of TMC experience within total experience. • Minimum one year of supervisory or management experience leading or training staff. • Ability to work alternate schedules and be on‑call 24 hours/day. • Ability to multitask and coordinate real‑time activities and priorities. • Ability to write reports, manuals, and correspondence. • Valid driver’s license and pass driving record check.
Requirements
- ▸shrp2
- ▸nims
- ▸hs diploma
- ▸tmc experience
- ▸supervisory
- ▸on‑call
Benefits
WSP offers a comprehensive benefits suite that includes medical, dental, vision, disability, life insurance, retirement savings, paid sick leave, vacation, parental leave, and paid time off for bereavement, voting, and naturalization proceedings. The expected salary range for Colorado is $73,500 – $92,000, with the final offer reflecting the candidate’s education, experience, skills, internal equity, and geographic considerations.
Work Environment
Field