Business Process Manager

About the Role

Key responsibilities include owning and optimizing the customer data setup process (new requests, amendments, validations, approvals, and governance), establishing SOPs, controls, and RACI matrices, setting clear team goals, monitoring performance, and driving operational results. The manager leads day‑to‑day operations, manages work intake, prioritization, escalations, stakeholder communications, and oversees BPO performance through KPIs, quality audits, root‑cause analysis, and corrective action plans, while coordinating regular operational reviews and partnership governance. The role ensures master data accuracy and compliance with segregation of duties, approvals, and documentation, identifies risks to downstream processes such as credit, billing, collections, and reporting, and implements mitigation actions. It drives productivity and quality improvements through coaching, training, and standardization, leads Lean and continuous‑improvement initiatives, partners with IT, Finance, Sales Ops, Credit & Collections, Compliance, and other stakeholders to implement sustainable solutions, and oversees EDI process governance while maintaining regulatory compliance.

Key Responsibilities

• ▸data setup
• ▸master data
• ▸edi governance
• ▸kpi monitoring
• ▸lean improvement
• ▸process optimization

What You Bring

Candidates must hold a Bachelor’s degree in Business, Finance, Accounting, or a related field (Master’s/MBA a plus) and have 5–8+ years of experience in financial operations, process management, audit, master data/customer onboarding, shared services, or BPO environments. Proven leadership, cross‑functional influence, strong analytical skills, knowledge of customer master data concepts and SAP S/4, and the ability to solve ambiguous operational problems are required, along with work authorization for the United States.

Requirements

• ▸bachelor's
• ▸mba
• ▸sap s/4
• ▸leadership
• ▸analytical
• ▸5+ years

Benefits

Hitachi Energy offers a holistic range of competitive benefits supporting financial, physical, and mental wellbeing as well as personal development. The company fosters an inclusive, innovative culture that encourages employees to contribute to sustainability solutions, smart‑city infrastructure, and other pioneering projects, while providing opportunities for career growth and support for employees with disabilities. • Health Care: medical (PPO, CDHP with HSA HMO), dental, and vision. • Financial Wellbeing: employer‑sponsored pension – 401(k) program with generous company match and contribution, Life/AD&D Insurance, disability insurance. • Family Care: Life and Family (Legal, pet, auto, home, identity theft, etc.), special needs support, and adoption assistance. • Work‑Life: enhanced leave programs (FMLA, Military Service Leave, Maternal, Paternal, adoption, vacation, and holiday). • Employee Engagement and Development: Employee Resource Groups (depending on location), tuition reimbursement program, on‑demand learning platforms.

Work Environment

Office Full-Time