Perry Homes
A homebuilder focused on providing quality homes across Texas, catering to various lifestyles.
Customer Experience Support Specialist
Support CX platforms, manage surveys, data, and stakeholder collaboration.
Job Highlights
About the Role
The Customer Experience Support Specialist represents the customer experience department in all work output and communications, providing administrative support for feedback management platforms, surveys, and related initiatives. This role ensures meaningful insights are gathered from both internal and external customers and contributes to enhancing the overall customer journey. Working on the Customer Experience team, the specialist engages with key stakeholders across the organization, participating in department and cross‑department projects to improve customer interactions. The position involves data management, survey creation, and platform administration while collaborating closely with IT and Operations for data integration. • Coordinate and maintain feedback management/survey platforms (e.g., Medallia, Qualtrics, QuestionPro). • Prepare and distribute survey invitations, manage notification lists, and handle new requests. • Monitor and report survey KPIs, optimize recipient lists, and improve response rates. • Support and troubleshoot listing management platforms (Google Business Profile, Birdeye, Apple Business Connect). • Manage user accounts, set permissions, and train new users on customer experience platforms. • Analyze root causes of survey issues and implement corrective actions with stakeholders. • Partner with IT & Operations to ensure accurate data integration across platforms. • Provide tier‑1 support for customer experience queries and issues.
Key Responsibilities
- ▸survey platforms
- ▸kpi reporting
- ▸listing management
- ▸user management
- ▸data integration
- ▸issue analysis
What You Bring
Ideal candidates hold a bachelor's degree in Marketing, Data Analytics, Business Administration, or a related field and have prior experience in customer experience or consumer insights roles. Proficiency with survey programming and feedback management tools, strong work ethic, and the ability to collaborate, influence, and persuade across the organization are essential. • Bachelor’s degree in Marketing, Data Analytics, Business Administration or related field (preferred). • Experience in customer experience, consumer insights, or research roles. • Proficiency with survey/feedback management tools and related platforms. • Strong work ethic and ability to work independently. • Excellent collaboration, relationship‑building, and influencing skills. • Stable company reputation in the market.
Requirements
- ▸bachelor's
- ▸customer insight
- ▸survey tools
- ▸work ethic
- ▸collaboration
- ▸influencing
Benefits
Perry Homes offers a competitive compensation package that includes medical, dental, and vision coverage, financial planning resources, and generous paid time off to support work‑life balance. Employees benefit from opportunities for growth and development within an inclusive, fast‑paced, people‑first culture at a stable company with a strong market reputation. • Competitive compensation with medical, dental, and vision coverage. • Financial planning resources and paid time off for work‑life balance. • Opportunities for growth, development, and career advancement.
Work Environment
Office Full-Time