Assistant General Manager

About the Role

The Assistant General Manager (AGM) reports to the General Manager and assists with all onsite staff. Responsibilities include scheduling employees, overseeing daily operations and package logistics, and managing the concierge desk to ensure homeowner inquiries are addressed promptly. The AGM also maintains the cleanliness and security of back‑of‑house, storage, utility rooms, and amenity areas, and may attend board meetings to support material preparation and minute taking. Safety duties involve maintaining emergency and fire‑safety systems, keeping emergency contact lists current, and ensuring all staff are trained for responsive action. The AGM monitors building inspections with local code officials and the fire marshal. In addition, the AGM fosters employee morale by providing operational support, clear communication, professional development opportunities, and handling orientation, coaching, and disciplinary matters. Financial management tasks include coding vendor invoices, verifying employee time cards, and overseeing accurate payroll processing. The AGM assists the GM with monthly financial reporting, budgeting, and tracking capital project expenditures. Board‑meeting responsibilities cover attending meetings, taking minutes when needed, and helping the GM prepare notices, candidate information, proxy ballots, slide decks, and quorum promotion. Facility management responsibilities encompass monitoring work orders, managing BuildingLink communications, coordinating on‑site contractors, and reviewing the annual reserve study and budget. Daily walkthroughs of amenities, grounds, and back‑of‑house areas are performed to identify corrections. The AGM ensures consistent property cleanliness, employee uniform compliance, provides training resources, and establishes documented performance accountability. • Manage emergency and fire safety systems, ensuring current contact information and employee training. • Oversee building inspections with local code enforcement and the fire marshal. • Support general property operations and foster a positive workplace with clear communication. • Develop employee professional growth and handle orientation, onboarding, coaching, counseling, and discipline. • Review and report hourly employee shift checklists, identifying trends for the GM. • Attend board meetings, take minutes when needed, and provide project updates. • Assist the GM in preparing annual meetings, including notices, candidate calls, proxy ballots, bios, slide decks, and quorum promotion. • Process and code vendor invoices, verify employee time cards, and oversee ADP payroll processing. • Review monthly financial reports and help draft the annual operating budget and capital project tracking. • Monitor work order process, BuildingLink communications, and coordinate contractors and service providers on site. • Conduct daily walkthroughs of amenities, grounds, and back‑of‑house areas, making corrections and recommendations. • Ensure property cleanliness, employee uniform compliance, and provide training resources. • Establish departmental performance accountability and assist with bid solicitations. • Generate weekly board updates and monthly homeowner communications with the GM. • Support the concierge team in handling resident concerns and requests.

Key Responsibilities

• ▸fire safety
• ▸inspections
• ▸work orders
• ▸budgeting
• ▸payroll
• ▸board reports

What You Bring

The AGM supports the GM in generating weekly board updates and monthly homeowner communications, and assists the concierge team in resolving resident concerns. Required skills include strong employee engagement, responsive communication with the GM, board, and homeowners, professional verbal and written abilities, confidentiality, and proficiency with Microsoft Office. A bachelor’s degree is preferred, alongside 1‑3 years of property‑level management experience and prior supervisory experience.

Requirements

• ▸microsoft office
• ▸bachelor's
• ▸property management
• ▸supervisory
• ▸communication
• ▸confidentiality

Work Environment

Onsite