Workspace experience & operations assistant

About the Role

The role supports the Assistant Manager Engineering/Engineering Manager in overseeing mechanical, plumbing and civil maintenance within the Gurugram facility. It includes preparing critical spares lists, implementing a pre‑emptive maintenance programme, and reviewing M&E contractor practices to ensure quality work aligned with manufacturer recommendations. Key duties involve maintaining logbooks, checklists and PPM schedules, managing downtime and breakdowns, arranging ad‑hoc M&E set‑ups as required, and ensuring contractors follow house rules with minimal client inconvenience. The incumbent will also assume AFM responsibilities when needed, conduct daily walk‑arounds, uphold policies and compliance deadlines, and lead the engineering team. The position requires formulating the yearly Environment Management Plan (ESG) and the M&E objectives and Management Plan (BCMS), achieving a 99.5 % timely AHD closure rate, tracking usage of annual maintenance contracts, and following OEM and Infosys shutdown schedules. Daily inspections of logbooks, history cards, escalation charts and PPM schedules support effective engineering system management. Records and reporting responsibilities include preparing daily, weekly and monthly reports on consumption, work schedules, water dashboards, stock, statutory compliance and field services, and maintaining up‑to‑date logs, history cards and incident reports. The role is on‑site in Gurugram, requires 48 hours per week, and encourages applicants of all backgrounds to apply; JLL leverages AI for recruitment, respects candidate privacy, and provides equal‑opportunity accommodations. • Support Assistant Manager Engineering in managing mechanical, plumbing and civil maintenance. • Prepare critical spares lists per manufacturer recommendations and maintain inventory. • Implement and oversee a preventive maintenance programme to minimize equipment failures. • Review and ensure M&E contractor service practices meet quality and manufacturer standards. • Maintain logbooks, checklists and PPM schedules for all installations. • Manage downtime, breakdowns and coordinate rapid resolution. • Arrange ad‑hoc M&E setups according to client requirements. • Enforce house rules for contractors to minimize client disruption. • Assume AFM responsibilities and handle engineering shifts independently. • Conduct daily facility walk‑arounds to monitor service provision. • Ensure compliance with policies, procedures and operation‑manager deadlines. • Lead and effectively manage the engineering team. • Develop yearly Environment Management Plan aligned with ESG goals. • Create yearly M&E objectives and Management Plan per Infosys BCMS policy. • Achieve 99.5 % timely AHD closure in the assigned area. • Track usage of annual maintenance contracts and defined tool scopes. • Follow OEM and Infosys shutdown schedules for maintenance activities. • Perform daily inspections of logs, history cards, escalation charts and PPM schedules. • Maintain daily, weekly, monthly, quarterly, half‑yearly and yearly records for PHE activities. • Generate daily, weekly and monthly reports on consumption, work schedules, water dashboards, stock, compliance and field services.

Key Responsibilities

• ▸preventive maintenance
• ▸spare inventory
• ▸logbook management
• ▸downtime management
• ▸m&e setup
• ▸compliance reporting

Work Environment

Onsite