Inside Sales Representative Parts and Service

About the Role

You will manage a book of 400‑500 accounts across assigned territories, conduct outbound calls and digital outreach, coordinate inspections and repairs with field and service teams, and use CRM tools to track interactions and sales activity. The role also involves identifying upsell and cross‑sell opportunities, supporting in‑territory inspections, collaborating on targeted marketing campaigns, maintaining deep product knowledge, and delivering exceptional customer service to build long‑term relationships. • Manage a defined book of 400–500 accounts across assigned territories • Conduct outbound calls and digital outreach to re‑engage dormant customers and promote parts, service, and support solutions • Coordinate with field representatives and service teams to schedule inspections, repairs, and follow‑ups • Utilize CRM and internal systems to track customer interactions, opportunities, and sales activity • Identify and act on upsell and cross‑sell opportunities for parts, service, and attachments • Provide hands‑on support for in‑territory inspections and customer visits as needed • Collaborate with marketing and product support teams to execute targeted campaigns • Maintain up‑to‑date product knowledge and stay current on promotions, programs, and service offerings • Deliver exceptional customer service and build long‑term relationships with assigned accounts

Key Responsibilities

• ▸account management
• ▸outbound outreach
• ▸inspection coordination
• ▸crm tracking
• ▸upsell opportunities
• ▸marketing campaigns

What You Bring

Candidates should have 1–3 years of inside sales, parts sales, or customer‑service experience, preferably in construction or heavy‑equipment. Strong communication and relationship‑building skills, a self‑motivated, competitive mindset, proficiency with Microsoft Office and CRM platforms, and the ability to juggle multiple priorities independently are essential. A high school diploma is required; an associate or bachelor’s degree in business, marketing, or a related field is preferred. • 1–3 years of inside sales, parts sales, or customer‑service experience (construction or heavy equipment preferred) • Strong communication and relationship‑building skills • Proficiency in Microsoft Office and CRM platforms • Ability to manage multiple priorities and work independently in a fast‑paced environment • High school diploma or equivalent required; associate or bachelor’s degree in business, marketing, or related field preferred

Requirements

• ▸inside sales
• ▸communication
• ▸microsoft office
• ▸crm
• ▸multitasking
• ▸business degree

Benefits

Milton CAT is seeking driven, customer‑focused individuals to join the Inside Product Support Sales (PSSR) team. In this role you will work closely with construction industry customers to support their parts and service needs and help them maximize the value of their CAT equipment. The position offers exposure to all areas of the heavy‑equipment business and the chance to grow alongside experienced professionals. The position starts at $24.00‑$27.00 per hour with eligibility for performance‑based bonuses. Employees receive paid time off plus eight company‑paid holidays, medical, dental and vision insurance options for themselves and families, disability and life insurance, a competitive retirement plan, tuition reimbursement for full‑time staff after one year, an employee assistance program, supplemental discount programs and an employee referral program. • Starting pay $24.00‑$27.00 per hour with performance‑based bonuses • Paid Time Off plus eight company‑paid holidays • Medical, dental, and vision insurance options for employee and family • Disability and life insurance coverage • Competitive retirement plan • Tuition reimbursement for full‑time employees after one year of service • Employee Assistance Program (EAP) • Supplemental discount programs and employee referral program

Work Environment

Field