Customer Service Coordinator

About the Role

The Customer Service Coordinator works in an inbound and outbound call‑center environment to create a quality customer service experience. Core duties include scheduling, handling inquiries, providing updates, making appointments, resolving issues, maintaining a database, and may involve developing and qualifying sales leads. The role also ensures complete customer satisfaction and helps maintain a Voice of the Customer quality score. Primary responsibilities focus on three areas: delivering excellent customer experience, supporting product sales, and partnering with the Contact Center team. The coordinator fields questions, documents interactions, monitors satisfaction metrics, schedules installations, follows up post‑installation, and routes calls appropriately. They also qualify leads, promote Crew2 programs, present pricing and terms, and keep accurate records using available tools. • Field customer questions and concerns professionally, utilizing all available resources. • Ensure all communications are customer‑focused, well‑documented, and meet VOC and cycle‑time metrics. • Provide production and service information and schedule installations according to established processes. • Conduct post‑installation follow‑up calls to confirm a delightful customer experience. • Route customer calls to the appropriate department or resource and stay informed of new processes. • Identify customer requirements, develop and qualify sales leads, and effectively promote Crew2 products and services. • Explain features, benefits, pricing, credit, and terms of Crew2 programs following standard procedures. • Accurately process and maintain customer information using monitoring and tracking tools. • Collaborate with the Contact Center Service and Sales team to support overall performance. • Participate in a 401(k) plan with company match, short‑ and long‑term disability, and life insurance.

Key Responsibilities

• ▸installation scheduling
• ▸follow-up calls
• ▸call routing
• ▸lead qualification
• ▸pricing presentation
• ▸data management

What You Bring

Candidates must have a high school diploma or GED, strong problem‑resolution and customer service skills, and be detail‑oriented with high accuracy. The role requires multitasking, teamwork, proficiency with Microsoft applications, and excellent oral and written communication. Prior call‑center experience is preferred, and the company values internal growth, good benefits, and a healthy work‑life balance. • Possess a high school diploma or GED and strong problem‑resolution and customer service skills. • Be detail‑oriented, accurate, able to multitask, and work well as a team player. • Proficient in Microsoft applications with excellent oral and written communication skills. • Prior call‑center experience is preferred.

Requirements

• ▸high school
• ▸problem solving
• ▸customer service
• ▸microsoft office
• ▸call center
• ▸teamwork

Benefits

At Crew2, we know great things happen when talent and opportunity cross paths. We empower our associates to be successful by promoting diversity and teamwork, providing opportunities for growth, and treating each other with dignity and respect. We are always looking for motivated individuals excited about jump‑starting their careers in a rapidly growing industry. This position offers up to $17 per hour, full benefits, competitive PTO, and remote Fridays after training. Benefits include medical, dental, and vision coverage with multiple plan options, 401(k) with company match, short‑ and long‑term disability, life insurance, flexible time off, eight paid holidays, and additional leave. Optional supplemental benefits such as a weight‑loss management program and pet insurance are also available. Employees enjoy flexible work options and a supportive culture that encourages personal and professional growth. • Earn up to $17 per hour with full benefits, competitive PTO, and remote Fridays after training. • Receive comprehensive medical, dental, and vision coverage, including mental‑health options. • Benefit from flexible time off, eight paid holidays, and additional leave options. • Access optional supplemental benefits such as a weight‑loss management program and pet insurance. • Opportunities for career growth across more than 200 U.S. locations and over 100 Design Studios.

Work Environment

Office Full-Time