Hilton Grand Vacations
Hilton Grand Vacations is a global leader in vacation ownership with premium resorts.
Agent Customer Care
Handle inbound calls to book/reschedule vacations, sell upgrades, and assist guests.
Job Highlights
About the Role
Our Customer Care Agents interact with guests and prospective owners over the phone to schedule or reschedule accommodations and book tours. This skilled team responds to inbound calls from guests who have received marketing campaigns and assists them in finding and booking their ideal vacation getaway. • Provide engaging customer service in an inbound call‑center environment. • Receive calls from guests with pre‑paid vacation packages and help arrange future travel plans, responding to direct mail, email, and web solicitations. • Sell package upgrades that match guest interests and meet established booking goals. • Assist with payments and costs associated with sales, packages, or upgrade purchases. • Answer calls regarding date changes, package specifics, and upcoming vacations. • Verify trip and tour details for each package and provide pertinent stay information. • Support travelers with any issues before or after departure as part of their package. • Respect guest privacy and protect all personal and business information.
Key Responsibilities
- ▸customer service
- ▸inbound calls
- ▸sales upsell
- ▸booking management
- ▸payment processing
- ▸guest support
What You Bring
Preferred qualifications include a timeshare or hospitality background, experience in inbound/outbound call‑center environments, and proficiency with Microsoft Office applications such as Outlook and Word.
Requirements
- ▸timeshare
- ▸hospitality
- ▸call center
- ▸microsoft office
- ▸outlook
- ▸word
Benefits
The Customer Care Department operates seven days a week and provides paid training for four weeks, Monday through Friday. Multiple shifts are available to accommodate various schedules.
Work Environment
Office Full-Time