Customer Service - Self Storage Manager

About the Role

Property managers work independently across multiple locations, both inside and outside the facilities. They assess customers’ storage needs, recommend solutions, and sell packing and moving supplies. Daily duties include unit inspections, cash‑drawer audits, bank deposits, and maintaining customer payment status through reminder and collection calls. • Evaluate customer storage needs and recommend packing or moving supplies. • Perform daily unit inspections to ensure inventory readiness. • Audit cash drawers, process bank deposits, and handle payments. • Make reminder and collection calls to keep accounts current. • Lift or move items up to 35 lb and spend up to 50% of time outdoors. • Climb stairs, open large doors, and conduct basic cleaning and grounds upkeep.

Key Responsibilities

• ▸storage assessment
• ▸unit inspection
• ▸cash audit
• ▸payment collection
• ▸supplies sales
• ▸physical handling

What You Bring

Physical requirements include the ability to lift or move items up to 35 lb, walking around facilities for up to 50 % of the time, climbing stairs, opening large doors, and performing cleaning and maintenance tasks such as sweeping, mopping, and keeping exterior grounds free of debris. Successful candidates come from customer‑service‑focused sales environments such as retail, restaurants, or fast‑food operations. A valid driver’s license and a personal vehicle are required for traveling between sites, with mileage reimbursement provided. • Bring prior experience in customer‑service sales roles (retail, restaurant, fast‑food). • Maintain a valid driver’s license and personal vehicle; mileage is reimbursed.

Requirements

• ▸customer service
• ▸sales experience
• ▸driver's license
• ▸personal vehicle
• ▸physical labor
• ▸lifting

Benefits

Public Storage, the leader in the self‑storage industry, is hiring now and offers an hourly wage of $14.00. Team members enjoy a Total Rewards package that includes flexible full‑time schedules between 9:30 am and 6 pm (weekends until 5 pm). Employees who average 20 + hours per week become eligible for full‑time benefits such as medical, dental, vision, 401(k) match, paid time off, sick leave, flex spending, company‑paid life and accidental death insurance, exclusive vendor discounts, and mileage reimbursement for work‑related travel. Property managers also have the opportunity to earn performance‑based bonuses. Public Storage has been recognized as a Great Place to Work, ranking in the top 5 % for work culture and top 10 % for diversity and inclusion, and offers strong career‑growth opportunities. • Work on a flexible full‑time timetable (9:30 am–6 pm, weekends to 5 pm). • Qualify for full‑time benefits after averaging 20+ hours per week. • Benefits cover medical, dental, vision, 401(k) match, PTO, sick leave, flex spending, and life/accidental death insurance. • Receive company‑paid mileage reimbursement for travel between properties. • Earn performance‑based bonuses as a property manager.

Work Environment

Field