TSIB Insurance Coordinator

About the Role

The position involves performing administrative tasks and providing customer support for insurance and surety requests related to commercial construction projects across regional areas, ensuring compliance with each client’s program requirements. • Process client requests for insurance documentation, including certificates of insurance and endorsements. • Assist with preliminary insurance and surety pricing using proprietary applications, escalating decisions to the Insurance Manager. • Respond to initial client inquiries about insurance and surety issues and route complex matters to the Insurance Manager. • Learn commercial insurance lines such as CGL, Builders Risk, Workers Compensation, Professional Liability, Contractor’s Pollution Liability, and Commercial Automobile Liability to answer client questions. • Understand and support wrap‑up insurance programs, including Contractor Controlled and Owner Controlled Insurance Programs. • Perform data entry and generate basic reports in proprietary systems. • Maintain the Builder’s Risk Monitor for clients. • Exercise good judgment to identify problems, escalate issues, and protect confidentiality. • Apply active listening, responsiveness, and strong follow‑up practices. • Work independently with oversight and collaboratively with teams.

Key Responsibilities

• ▸pricing
• ▸data entry
• ▸risk monitor
• ▸reporting
• ▸insurance docs
• ▸client support

What You Bring

The Insurance Coordinator role is located in Santa Ana, CA and reports to the Insurance Manager within TSIB – Risk Services. It is a regular, entry‑level, salaried non‑exempt position requiring a bachelor’s degree and 1‑3 years of experience. Physical demands include frequent sitting, computer work, and occasional lifting of up to 25 lb, with occasional travel to construction sites, offices, or off‑site venues. • Hold at least one year of insurance or business‑related experience or a bachelor’s degree in Business, Insurance, Risk Management, or a related field. • Demonstrate professional verbal and written communication with clear messaging. • Possess a general understanding of insurance programs and claims processes. • Be familiar with insurance terminology, coverage types, and endorsements. • Exhibit proficiency with computers, data entry, and Microsoft Office applications. • Maintain exceptional organizational skills, attention to detail, and timely documentation. • Display an approachable, proactive, and professional attitude in a changing environment. • Accept limited travel requirements.

Requirements

• ▸bachelor's degree
• ▸insurance knowledge
• ▸microsoft office
• ▸data entry
• ▸communication
• ▸organizational skills

Work Environment

Office Full-Time