Aira
Clean energy‑tech firm delivering intelligent heat pumps, solar, batteries & home energy systems to decarbonise heating.
Customer Service Agent
Handle customer queries, resolve issues, and support tech teams for energy solutions.
Job Highlights
About the Role
• Answer customer queries and provide company information. • Resolve issues quickly while keeping customers informed. • Maintain a proactive, high‑quality service approach. • Collaborate with technicians to ensure optimal resource use. • Support Team Leads in developing improved workflows. • Collaborate with international teams on global product launches.
Key Responsibilities
- ▸customer support
- ▸issue resolution
- ▸service quality
- ▸tech collaboration
- ▸workflow development
- ▸global launch
What You Bring
We are looking for a dedicated, customer‑focused individual to join our team as a Customer Service Agent. The role ensures exceptional customer satisfaction through efficient communication, timely issue resolution, and close collaboration with various teams to deliver a seamless experience. It is a hybrid position, with work split between our Manchester hub and remote home office.
Requirements
- ▸customer‑focused
- ▸communication
- ▸issue resolution
- ▸collaboration
- ▸hybrid
- ▸remote
Benefits
• Earn £28,000 annual salary with 25 days leave plus bank holidays. • Receive Health Cash Plan, life insurance, and Reward Gateway discounts. • Benefit from free onsite parking. • Gain hands‑on experience in a fast‑growing scale‑up with clear advancement paths.
Work Environment
Hybrid