Heidelberg Materials North America
A leading supplier of construction materials, focusing on cement, concrete, aggregates, and innovative solutions.
Customer Service Agent
Handle inbound calls and manage concrete/aggregate orders to deliver exceptional customer service.
Job Highlights
About the Role
• Handle inbound customer calls from across Australia and process orders for concrete and aggregate products.
Key Responsibilities
- ▸inbound calls
- ▸order processing
- ▸concrete orders
- ▸aggregate orders
What You Bring
The role looks for individuals who can adapt, collaborate effectively with customers and internal teams, and thrive in a dynamic environment. • Work weekday shifts of 8 am‑4 pm or 9 am‑5 pm, with flexibility to cover early‑morning or evening periods and occasional Saturday shifts. • Complete a four‑week structured training program; no prior logistics or construction experience required. • Demonstrate problem‑solving, resilience, curiosity, and compassionate communication with customers and internal stakeholders.
Requirements
- ▸shift flexibility
- ▸training
- ▸problem solving
- ▸resilience
- ▸collaboration
- ▸adaptability
Benefits
Employees work in a modern open‑plan office at the Skygate Precinct, with convenient parking, end‑of‑trip facilities, and a lively atmosphere that includes regular social events. Health and wellbeing are supported through fitness initiatives, mental‑health check‑ins, charity activities and fresh fruit deliveries. Heidelberg Materials offers a permanent position with a competitive benefits package, a focus on sustainability, and a commitment to diversity and inclusion within a global organization. • Receive a quarterly performance‑based bonus and a set roster that includes a regular day off after a Saturday shift. • Access benefits such as salary sacrifice, learning and development opportunities, paid parental and grandparent leave, discounts on concrete and quarry products, novated leasing, health‑insurance discounts, gym memberships, car‑hire discounts, and a 10 % discount at JB HiFi.
Work Environment
Office Full-Time