Service Delivery Coordinator

About the Role

We are seeking Expressions of Interest for a Service Delivery Coordinator to join the Department of Corrections and Ministry of Justice team. Reporting to the National Administration Manager, the role supports the delivery of high‑quality outcomes that underpin essential services and contributes to coordination and continuous improvement across the portfolio. In this role you will provide administrative services with great attention to detail, supporting the contract and making things happen for the business. The position involves championing health and safety, delivering administration functions to quality standards and agreed timeframes, developing strong collaborative customer relationships, adhering to Downer values, and managing workloads to meet business and month‑end requirements. It is suited to an outcome‑focused, proactive individual who enjoys challenges and building relationships. Downer plans, creates and sustains essential public services across Australia and New Zealand, managing critical infrastructure such as hospitals, data centres and defence partnerships to keep communities thriving. • Champion health and safety and continuous improvement • Deliver administration functions with quality and within agreed timeframes • Develop strong, collaborative customer relationships • Deliver services in accordance with Downer values • Manage workloads to meet business requirements and month‑end processes

Key Responsibilities

• ▸health safety
• ▸administration
• ▸customer relations
• ▸workload management
• ▸month-end
• ▸service delivery

What You Bring

The role requires at least two years of administrative experience in a busy environment, a mature approach with initiative, exceptional organisational and time‑management skills, the ability to prioritise and multitask, excellent communication and relationship‑management abilities, teamwork focused on quality customer service, and proficiency in Microsoft Word, Excel and Outlook. To apply, click “APPLY” and submit your CV and relevant qualifications, referencing number 728867. Successful candidates must complete a pre‑employment drug test, medical and Ministry of Justice check; support is available for any required adjustments. • Minimum 2‑year administrative experience in a busy environment • Demonstrate initiative and a mature work approach • Exceptional organisational and time‑management skills • Excellent communication and relationship‑management skills • Proficient in Microsoft Word, Excel and Outlook • High internal vacancy fill rate (30% filled internally)

Requirements

• ▸administrative
• ▸initiative
• ▸organisational
• ▸communication
• ▸microsoft word
• ▸excel

Benefits

Downer offers a high‑performance, inclusive culture with strong commitment to diversity, training and development, internal career progression, attractive perks (healthcare discounts, retail and car purchase savings) and an Employee Assistance Program, valuing unique perspectives and encouraging applications from under‑represented groups. • Training and development opportunities • Perks: healthcare discounts, retail and car purchase savings • Employee Assistance Program for personal and family support • Inclusive, diverse workplace culture encouraging under‑represented applicants

Work Environment

Onsite