Community Branch President

About the Role

The role involves planning, developing, and executing Associa’s cascaded business objectives through personal accountability and branch team leadership. Partners with executive leaders to set business objectives, develop policies, and coordinate functions across branches and home‑office departments. Leads branch budgeting and drives performance improvement in employee experience, client experience, and financial profitability, measured via Balanced Scorecards. Oversees management agreement renewals and champions ancillary company adoption. Prepares branch reports and financial statements to track progress and adjust plans as needed. Ensures timely accounts‑receivable collections and strengthens internal controls based on audit findings. Educates teams on policy compliance and federal/state regulations. Provides mentoring, coaching, and performance evaluations, including hiring and termination of branch executives. Manages a branch leadership team that supervises Operations, Services, Communications, Marketing, and Maintenance departments, directing work, appraising performance, and handling employee issues in line with organizational policies and applicable laws. Will sponsor and advocate for company strategic initiatives as requested. The work environment reflects typical office conditions, with reasonable accommodations available for individuals with disabilities. • Partner with executive leaders to define and align business objectives. • Develop and implement organizational policies across branches and home‑office. • Coordinate functions and operations between branches, ancillary companies, and corporate departments. • Lead branch budgeting and financial planning processes. • Drive employee experience improvements to boost morale. • Enhance client experience to increase retention and growth. • Monitor branch performance using Balanced Scorecards. • Oversee renewal of branch management agreements. • Promote adoption of ancillary company programs among branch staff. • Prepare timely branch management reports and financial statements. • Adjust management plans based on progress data and changing realities. • Ensure timely accounts‑receivable collections and strengthen internal controls. • Educate teams on compliance with company policies, federal and state laws. • Provide motivational mentoring and coaching to achieve quarterly objectives. • Evaluate branch team performance against established policies and goals. • Manage hiring, firing, and performance reviews of branch executive employees. • Serve on executive committees covering management and operations. • Supervise leadership across Operations, Services, Communications, Marketing, and Maintenance. • Conduct interviewing, hiring, training, and development of key personnel. • Appraise performance, reward achievements, and address disciplinary actions. • Resolve employee complaints and workplace problems. • Deliver effective speeches and presentations to executives, boards, and stakeholders. • Conduct root‑cause analysis, data collection, and stakeholder interviews. • Apply strategic and tactical planning capabilities. • Support marketing and sales initiatives for strategic accounts. • Interpret homeowner‑association bylaws, contracts, and guiding documents. • Assess impact of legislative changes on service delivery models.

Key Responsibilities

• ▸budget planning
• ▸scorecard monitoring
• ▸report preparation
• ▸ar collections
• ▸employee coaching
• ▸client experience

What You Bring

Requires a bachelor’s or advanced degree in business administration or a related field and at least five years of continuous leadership experience in property management or a comparable service sector, or an equivalent combination of education and experience. Must be able to read, analyze, and interpret complex business documents, respond effectively to sensitive employee or client inquiries, and deliver persuasive presentations to diverse audiences. Should define problems, gather data, interview stakeholders, and draw sound business judgments. Needs solid knowledge of community‑association management, financial requirements, marketing, operations, talent management, and strategic planning. Proficiency with Microsoft Word, Excel, and Outlook is required, along with the ability to understand homeowner‑association governing documents and assess legislative impacts. Strong interpersonal skills, conflict‑resolution ability, patience, persistence, and flexibility are essential. • Hold a bachelor's or advanced degree in business administration or related field. • Possess at least five years of continuous leadership experience in property management. • Demonstrate ability to read, analyze, and interpret complex business documents. • Exhibit knowledge of community‑association management practices and financials. • Maintain strong talent management skills: selection, appraisal, motivation, and development. • Understand annual budgeting, accounts payable, assessments, settlements, and general ledger processes. • Show strong interpersonal skills, patience, persistence, and flexibility. • Proficient with Microsoft Word, Excel, and Outlook.

Requirements

• ▸business degree
• ▸leadership experience
• ▸microsoft office
• ▸interpersonal
• ▸community management
• ▸financial ops

Work Environment

Hybrid