Maintenance Services Technician

About the Role

As an Arcus Maintenance Technician you will keep client sites fully operational, traveling to various locations within the region to perform repairs, maintenance tasks, and defect resolution. The varied work environment requires delivering quality workmanship while providing excellent customer service. • Deliver quality workmanship and first‑time fixes where possible • Provide excellent customer service to maintain client satisfaction • Independently manage maintenance tasks across multiple trades such as patch plastering, carpentry, floor coverings, wall tiling, lock changes, and general repairs

Key Responsibilities

• ▸maintenance
• ▸repairs
• ▸carpentry
• ▸plastering
• ▸lock changes
• ▸customer service

What You Bring

Arcus FM is seeking an experienced Maintenance Technician to join its dynamic facilities maintenance team in the Dumfries area. The role involves delivering both planned preventative and reactive maintenance across multiple client sites, ensuring high‑quality service and reliability. The ideal candidate has time‑served experience across several trades, a full valid UK driver’s licence, and confidence working independently and directly with customers. Strong communication, reliability, a solid health and safety knowledge, and comfort with handheld IT devices are essential, with relevant NVQ or City & Guilds qualifications considered a plus. • Time‑served experience across multiple trades in a maintenance role • Full, valid UK driver’s licence • Ability to work independently and in customer‑facing environments • Comfortable using handheld IT equipment for work management and documentation • Strong communication skills, reliability and a good work ethic • Solid knowledge of health & safety standards and regulations • Desirable: NVQ, City & Guilds, BTEC, or equivalent in a building or maintenance‑related trade • Desirable: Experience in a multi‑site retail maintenance environment • On‑call rota: one week in every four weeks

Requirements

• ▸multi‑trade
• ▸driver’s licence
• ▸handheld it
• ▸health safety
• ▸nvq
• ▸communication

Benefits

The position is a full‑time, 40‑hour week (Monday‑Friday) with an on‑call rota of one week in every four weeks. Arcus offers career progression, a comprehensive rewards package, matched pension contributions, life assurance, a training academy, and various discounts and financial aid programs. • Competitive salary of £29,829 per annum • Company van and fuel card with personal use from day one • Door-to-door pay, earning from the moment you leave home • 25 days annual leave plus bank holidays • Enhanced overtime rates for additional earnings • Annual bonus up to 4% subject to performance • 40‑hour work week, Monday–Friday • Matched pension contributions of 5–6% • Life assurance • Access to industry‑leading training academy • Discounts, vouchers, and financial aid programs

Work Environment

Field