Wm
Leading provider of comprehensive waste management services across North America.
Sr Operations Specialist - PTO, Benefits Day 1, Home Daily
Provides senior-level administrative and operational support to managers, handling data, reporting, and issue resolution.
Job Highlights
About the Role
The role is a senior‑level administrative specialist who provides advanced clerical and operational support to departmental managers. The specialist coordinates daily operations, records and reports data, and resolves most issues independently, with only the most complex matters escalated. • Troubleshoot and resolve safety, service, and operational issues. • Create, distribute, and close customer tickets each day. • Maintain and share department information and daily reports. • Communicate operational and dispatch matters with supervisors and managers. • Use software tools for procurement, time‑and‑attendance, safety incidents, and contract labor management. • Collect and report data for incentive‑pay programs. • Process payments and other financial tasks as required. • Support implementation of operational projects. • Communicate service issues to customers and schedule assignments to employees. • Enter and maintain Service Machine SMART data daily. • Participate in a 401(k) plan with company match and a discounted stock purchase plan.
Key Responsibilities
- ▸troubleshooting
- ▸ticket management
- ▸reporting
- ▸procurement
- ▸payments processing
- ▸scheduling
What You Bring
• Hold a high school diploma or GED. • Possess at least three years of relevant experience. • Demonstrate proficiency with Microsoft Office and general computer use.
Requirements
- ▸high school
- ▸ged
- ▸3 years
- ▸microsoft office
- ▸computer
Benefits
The position works Monday‑Friday, 6:30 am–3:00 pm. WM emphasizes that a job here offers more than a paycheck—it creates opportunities for employees and their families. The team values stability, growth through an annual education assistance benefit, and a comprehensive package that includes medical, dental, vision, 401(k) match, stock options, and dependent daycare. Work is performed in an office setting and may include visits to landfill or outdoor sites. The on‑site position offers a base pay of approximately $28 per hour, subject to experience and location, together with a competitive total compensation package. • Receive medical, dental, vision, life insurance, and short‑term disability coverage. • Enjoy paid vacation, holidays, and personal days plus annual education assistance.
Work Environment
Onsite