Johnson Controls
Produces HVAC, fire, security and building automation systems to optimize and protect buildings globally.
Order Fulfillment Specialist
Process and manage fire‑suppression parts orders, support customers, and handle Salesforce/SAP tasks.
Job Highlights
About the Role
The Order Entry Specialist will work onsite five days a week, supporting the United States, Canada, and Latin America with flexible hours based on the region served. This role handles all administrative tasks for Johnson Controls Fire Suppression products, interacting with customers both verbally and in writing. • Enter orders accurately and efficiently. • Send order confirmations to customers. • Resolve incomplete or credit‑hold orders and release them. • Manage case records in Salesforce.com.
Key Responsibilities
- ▸order entry
- ▸order confirmation
- ▸issue resolution
- ▸salesforce management
- ▸administrative support
- ▸customer interaction
What You Bring
• Strong problem‑solving and active‑listening skills. • Proactive and agile in fast‑changing environments. • Ability to prioritize and manage multiple tasks. • Experience with CRM (Salesforce.com) and ERP (SAP). • High attention to detail and proficiency in Microsoft Office. • Bilingual ability is a plus.
Requirements
- ▸problem‑solving
- ▸proactive
- ▸salesforce
- ▸sap
- ▸microsoft office
- ▸bilingual
Benefits
Johnson Controls is a global leader in smart, healthy, and sustainable buildings, dedicated to reimagining building performance for people, places, and the planet. With a presence across many industries worldwide, the company offers employees the chance to work on meaningful projects and grow through extensive learning opportunities. The culture values employee voices and ideas, fostering an inclusive environment that supports physical, financial, and emotional well‑being. Employees enjoy competitive pay, paid vacation, holidays, sick time, and a comprehensive benefits package that includes 401(k), medical, dental, and vision coverage from day one. Additional perks feature extensive product and cross‑training programs, a collaborative team atmosphere, a Zero Harm safety policy, and employee discount programs such as The Loop by Perk Spot. The hourly rate ranges from $24.32 to $26.00, adjusted for education, experience, and market data, and the position includes the standard benefits package. Johnson Controls employs technology‑assisted tools, including AI, to aid the hiring process, while all final decisions are made by human reviewers. The company is an equal‑opportunity employer committed to diversity and inclusion.
Work Environment
Office Full-Time