Wm
Leading provider of comprehensive waste management services across North America.
Senior Operations Specialist - 401K Match, PTO, Benefits Day 1
Provides senior-level clerical and operational support to managers, handling data, reports, and issue resolution.
Job Highlights
About the Role
The role is a senior‑level administrative specialist who provides advanced clerical and operational support to departmental managers. Duties include coordinating daily operations, recording and reporting data, and handling complex issues with minimal supervision. • Troubleshoot and resolve safety, service, and operational issues. • Create, distribute, and close daily customer tickets. • Maintain and disseminate department information each day. • Communicate operational and dispatch matters with supervisors and managers. • Prepare and maintain various reports as directed. • Utilize software tools for procurement, time/attendance, safety incidents, and contract labor management. • Assist with data collection and reporting for incentive pay programs. • Process payments and perform other financial tasks. • Support implementation of operational projects. • Liaise with customers regarding service issues. • Coordinate employee scheduling and work assignments. • Enter and maintain Service Machine SMART data daily.
Key Responsibilities
- ▸ticket management
- ▸software tools
- ▸data entry
- ▸report prep
- ▸work scheduling
- ▸customer liaison
What You Bring
Candidates must possess a REAL ID or a TSA‑approved alternative, as the role may require air travel or access to federal property. • High school diploma or GED. • Minimum three years of relevant experience in a comparable role. • Proficient with computer systems and Microsoft Office applications.
Requirements
- ▸high school
- ▸3 years
- ▸computer skills
- ▸ms office
- ▸real id
Benefits
The position offers a base pay of $25.00 per hour plus overtime, with rotating shift options of 5 am‑1:30 pm or 8 am‑4:30 pm, Monday‑Friday, and on‑call weekends every third week. WM emphasizes that a job here is more than a paycheck—it creates opportunities for employees and their families. The company promotes stability, continuous growth through an annual education assistance benefit, and a comprehensive benefits package. • Medical, dental, vision, life insurance, and short‑term disability coverage. • Stock purchase plan and discounted stock options. • 401(k) with company match. • Paid vacation, holidays, and personal days. • Annual education assistance benefit. • Dependent daycare assistance.
Work Environment
Onsite