Sr Director, Service Sales - US & Canada

About the Role

The incumbent will define and execute a multi‑year, customer‑centric sales strategy, embed a high‑performance culture, and ensure disciplined pipeline management, forecasting accuracy and quota compliance. They will champion customer‑first initiatives, drive world‑class Net Promoter Scores, and own net recovery and portfolio health across regions. Collaboration with OA sales managers, field operations and sales operations is required to align incentives, product development and service offerings. • Define and execute a multi‑year, customer‑centric sales strategy for service growth. • Build and sustain a high‑performance culture focused on accountability and talent development. • Drive disciplined pipeline management, accurate forecasting, and quota compliance. • Monitor sales activities, conduct regular business reviews, and ensure adherence to service sales processes. • Lead customer retention programs and improve Net Promoter Scores. • Own net recovery strategy, analyze portfolio health, and optimize contract renewals and pricing. • Partner with OA Sales Managers, Vice Presidents, field operations, and sales operations to align incentives and product offerings.

Key Responsibilities

• ▸sales strategy
• ▸pipeline management
• ▸forecasting
• ▸customer retention
• ▸net promoter
• ▸portfolio health

What You Bring

A bachelor’s degree is required; an MBA or advanced degree is preferred. Candidates need at least ten years of elevator industry experience, proven ability to lead geographically dispersed teams, and strong financial, pricing and portfolio analysis skills. Travel up to 30 % across the US and Canada is expected, and excellent communication, technology proficiency and project‑management capabilities are essential. • Require 10+ years of elevator industry experience and proven leadership of dispersed teams. • Bachelor’s degree required; MBA or advanced degree preferred. • Strong financial acumen in pricing, margin management, and portfolio analysis. • Excellent communication, technology proficiency, and ability to manage multiple projects. • Up to 30 % travel across the US and Canada.

Requirements

• ▸10+ years
• ▸elevator
• ▸leadership
• ▸mba
• ▸financial
• ▸travel

Benefits

The role offers a base salary between $196 K and $269 K, with eligibility for annual bonus incentives and restricted stock unit awards. Otis provides comprehensive training, leadership development, and an Employee Scholar Program that funds further education. Employees join a global, diverse workforce of 72,000 people committed to safety, ethics and quality. • Compensation includes $196‑269 K base salary, annual bonus, and RSU awards. • Access to Otis training, leadership development, and Employee Scholar Program for further education.

Work Environment

Field