Inside Sales Manager - Great Lakes Area

About the Role

This role oversees the activities of the GLA Inside Sales Team, providing expertise in selling WM services using inside‑sales tactics and strategies to generate additional revenue. The manager develops and implements sales and marketing programs that address current and future customer needs while guiding team members toward success. The manager maintains and reinforces the corporate sales strategy with the Inside Sales Team and ensures a high level of customer satisfaction on all transactions. They collaborate with the Market Area Sales Manager to resolve unique customer issues and supervise the team to meet or exceed sales call activity goals for new sales, lead generation, and contact productivity. Key duties include forecasting and recruiting qualified candidates, developing and delivering formal training and informal coaching, and updating reference material for Inside Sales Representatives. The manager also assists in communicating area pricing and service strategies, maintains accurate customer records, and works with the Area Sales Manager to create upsell and cross‑sell strategies via outbound calls. The position provides direct supervision of 12 full‑time employees, including Account Executives and a Program Manager. • Lead and manage the Great Lakes Area Inside Sales Team (12 employees) to achieve sales targets. • Reinforce corporate sales strategy and ensure high customer satisfaction on all transactions. • Drive new sales, lead generation, and contact productivity through activity goals. • Recruit, forecast, and train Inside Sales Representatives, providing formal and informal coaching. • Maintain accurate customer records and support upsell/cross‑sell initiatives via outbound calls. • Assist in communicating and maintaining area pricing and service strategies.

Key Responsibilities

• ▸team leadership
• ▸sales forecasting
• ▸lead generation
• ▸training
• ▸customer records
• ▸upsell strategies

What You Bring

The Inside Sales Manager will manage the inside sales team for the Great Lakes Area (GLA) and will be based in Plymouth, MI, working in a hybrid model from home and the office. Candidates should be local to the Plymouth area and able to come into the office as needed. Prior management or supervisory experience is preferred. Qualifications require a bachelor’s degree (or a high school diploma/GED with four years of relevant experience), three years of business‑to‑business sales management experience, and at least three years of direct B2B sales experience. Candidates must also have proven success in a Level 4‑6 sales position. Physical requirements involve a hybrid work environment and standard office equipment use; reasonable accommodations are available for individuals with disabilities. WM is an equal opportunity employer in the United States and Canada, providing accommodations throughout the selection process. The role may require a REAL ID or TSA‑approved alternative for travel to federal property or air travel. • Require a bachelor's degree (or equivalent) and at least 3 years of B2B sales management experience. • Proven success in a Level 4‑6 sales position is mandatory.

Requirements

• ▸bachelor's
• ▸b2b sales
• ▸sales management
• ▸level 4‑6
• ▸supervisory
• ▸hybrid

Benefits

Benefits include a competitive total compensation package with medical, dental, vision, life insurance, short‑term disability, a stock purchase plan, 401(k) match, and paid vacation, holidays, and personal days. Benefits may vary by site. At WM, the value of a job extends beyond a paycheck, focusing on employee growth, family, stability, and a sustainable future. The company invests in its people through resources, engagement activities, and a people‑first culture. • Hybrid work environment with standard office equipment; reasonable accommodations provided. • Offer medical, dental, vision, life insurance, short‑term disability, stock purchase plan, 401(k) match, and paid time off.

Work Environment

Hybrid