IT Service Manager - Device Lifecycle Management AMERICA

About the Role

Day‑to‑day you will oversee DLM performance, act as the primary escalation point for issues, and coordinate with internal stakeholders and OEM/logistics partners to ensure device availability, accurate records, and consistent processes. Your work will maintain uptime, secure data, and streamline order‑to‑deployment cycles, enabling engineering, field, and commercial teams to focus on grid reliability and innovation. You will lead a regional squad of controllers and support specialists, driving continuous‑improvement initiatives in partnership with the DLM Center of Excellence and other regions. You will communicate status, risks, and opportunities to senior leaders and align regional strategies with global objectives. • Oversee regional DLM performance across forecasting, fulfillment, procurement, portfolio management, and IT asset management. • Monitor service levels, identify issues, and implement corrective actions promptly. • Serve as the primary escalation point and coordinate resolutions with internal and external stakeholders. • Maintain relationships with OEMs and logistics partners to meet regional priorities. • Represent the region in global DLM forums and provide regular status updates to the Global DLM Service Owner. • Lead continuous‑improvement initiatives and contribute to global DLM enhancements. • Manage and develop a regional squad of controllers and support specialists. • Ensure compliance with applicable external regulations and internal procedures. • Apply data‑analysis to track trends, assess information, and report progress.

Key Responsibilities

• ▸performance monitoring
• ▸issue escalation
• ▸stakeholder coordination
• ▸data analysis
• ▸continuous improvement
• ▸team leadership

What You Bring

Candidates must have U.S. work authorization and proven customer‑engagement skills to build relationships across teams and vendors. Required competencies include strong verbal and written communication, a data‑mindset for trend analysis, experience in DLM or IT asset management (preferred), people‑management capability, troubleshooting, and change‑management expertise. • Demonstrate strong customer‑engagement and relationship‑building skills across teams and vendors. • Communicate complex updates clearly to leadership and varied audiences. • Preferable experience in DLM or related IT asset management and proven people‑management ability.

Requirements

• ▸dlm
• ▸it asset
• ▸people management
• ▸troubleshooting
• ▸change management
• ▸customer engagement

Benefits

Hitachi Energy offers exposure to cutting‑edge technologies, collaborative projects across the power industry, and access to learning platforms and career‑development programs. Employees enjoy attractive health and retirement benefits, paid leave, flexible work arrangements, and a commitment to diversity, inclusion, and reasonable accommodations. The company is an equal‑opportunity employer and provides accommodations for applicants with disabilities throughout the hiring process. Applicants who need assistance can request accommodations via the company’s online form.

Work Environment

Office Full-Time