Service Manager

About the Role

The Service Manager is responsible for overseeing the repair and maintenance of both company‑owned and customer equipment, ensuring timely service, proper inventory management, and compliance with safety standards. This role coordinates work schedules, service calls, parts ordering, staff training, and vendor relations while maintaining detailed service records and handling warranty claims. • Leverage current skills while developing new ones • Manage repair and maintenance of company and customer equipment, including yard organization • Prepare work schedules and respond to service calls to ensure equipment availability • Order parts to maintain adequate supplies • Provide training and assistance to staff mechanics • Collaborate with equipment vendors to learn maintenance requirements for new inventory • Evaluate equipment after repairs, maintenance, or safety checks • Document equipment status before and after rental • Address customer complaints regarding equipment condition or operation • Promote safety awareness • Perform quality control checks • Update and maintain organized equipment service records • Create, update, close, and bill work orders • File warranty claims promptly • Commission new equipment • Manage parts ordering, returns, and inventory • Dispose of solid and hazardous waste such as batteries, oil, filters, antifreeze, and wash sludge • Generate reports on equipment due for service, fleet status, service records, work orders, warranty claims, inventory, financial trends, and department performance

Key Responsibilities

• ▸repair management
• ▸parts ordering
• ▸service scheduling
• ▸work orders
• ▸warranty claims
• ▸reporting

What You Bring

Candidates must hold a valid driver’s license and have extensive experience with self‑propelled platforms and lifts, as well as strong knowledge of work planning, scheduling, and supervisory duties. Additional requirements include computer literacy, reporting and inventory management experience, and the ability to meet the physical demands of lifting 50 pounds and working both indoors and outdoors. • Hold a valid driver’s license • Extensive experience repairing and maintaining self‑propelled platforms and lifts • Knowledge of work planning, scheduling, and supervisory activities • Strong understanding of equipment capabilities and safety requirements • Clear perspective on maintenance and repair issues in the industry • Planning and management experience • Computer literacy • Reporting experience • Inventory management experience

Requirements

• ▸driver’s license
• ▸self‑propelled platforms
• ▸work planning
• ▸scheduling
• ▸computer literacy
• ▸inventory management

Benefits

Sunbelt Rentals aims to be the customer’s first choice in equipment rental, offering a vast fleet of pumps, scaffolding, and construction tools backed by knowledgeable staff. The company invests heavily in its workforce through competitive benefits and extensive on‑the‑job training, and it operates over 1,000 locations across North America. The position offers a base salary range of $71,269–$84,633, with compensation varying by location, education, and experience. Full‑time employees receive a comprehensive benefits package that includes health, dental, and vision insurance, 401(k) matching, paid time off, tuition reimbursement, and various other perks, and Sunbelt Rentals is an equal‑opportunity employer that encourages veterans to apply. • Health, dental, and vision insurance • 401(k) matching • Volunteer time off • Short‑ and long‑term disability coverage • Accident, life, and travel insurance with flexible spending options • Tuition reimbursement • Employee Assistance Program • Length of service awards • Paid time off including 12–25 vacation days, 5 sick days, 6 holidays, 2 half‑day holidays, 2 floating holidays, 1 inclusion day, and 1 volunteer day • Paid parental leave

Work Environment

Field