Call Center - Customer Service Agent (On-Site) - Full Time

About the Role

In this role you will support the lead generation and sales teams by processing leads, verifying homeowner information, confirming availability, and coordinating appointments across all Mad City markets. • Manage appointments generated through face‑to‑face sources and enter them into the CRM • Document all call attempts with appropriate dispositions and detailed notes • Handle inbound calls from promoters and make outbound calls to reach unverified leads • Participate in department contests and achieve personal and team goals • Maintain a professional presence and a team‑first mindset • Operate within call center hours of 8 am–9 pm, seven days a week

Key Responsibilities

• ▸crm entry
• ▸call logging
• ▸lead verification
• ▸appointment coordination
• ▸inbound calls
• ▸sales support

What You Bring

• Demonstrate strong communication skills and an outgoing personality • Provide reliable and consistent attendance and performance • Multitask, prioritize, and stay organized effectively • Navigate technology and computer applications comfortably

Requirements

• ▸communication
• ▸reliability
• ▸multitasking
• ▸technology

Benefits

Mad City Windows & Baths, a Renuity company, is hiring full-time Call Center Agents for night and weekend shifts (1 pm–9 pm) with Saturday and Sunday availability preferred, offering $17.50 per hour plus uncapped bonuses and average earnings of $50‑70k per year. The company is a trusted Midwest home‑remodeling brand, part of the national Renuity network operating in 36 states, and emphasizes internal promotion, rapid career growth, and a stress‑free home‑improvement experience for homeowners. Mad City provides a brand‑new expanded call center workspace, multiple shift options, and a comprehensive benefits package that includes medical, dental, vision, life, disability insurance, paid parental leave, a 401(k) plan, generous PTO, paid holidays, and regular team events and incentives. Mad City and Renuity are committed to equal opportunity, diversity, and inclusion, offering accommodations for disabilities or religious needs throughout the application and employment process. • Earn uncapped commissions, with most agents making $50‑70k annually • Work in a brand‑new expanded call center workspace • Choose from multiple shift options based on business needs • Receive medical, dental, vision, life, and disability insurance • Enjoy paid parental leave • Participate in a 401(k) retirement savings program • Take generous PTO and paid holidays • Join continuous team events, incentives, and company celebrations

Work Environment

Field