Manager, Equipment Rental

About the Role

The Manager, Equipment Rental leads the Equipment Rental Specialists, making strategic and tactical decisions that drive company growth. This role provides leadership, direction, and support to ensure top-level customer service, contract accuracy, and overall customer satisfaction. The manager also collaborates with sales, dispatch, and service teams to facilitate rentals and resolve equipment issues. • Leverage current skills while developing new skills • Lead Equipment Rental Specialists to ensure customer service, contract accuracy, and satisfaction • Motivate and develop the team to maximize performance and productivity • Participate in planning and developing sales goals and metrics • Meet or exceed daily sales and customer service objectives • Attend weekly Profit Center meetings and improve service quality results • Coordinate deliveries with dispatchers and resolve equipment issues with Service Manager • Collaborate daily with Sales Manager and OSRs across districts to facilitate rentals • Train and develop new Equipment Rental Specialists • Handle customer service issues and complaints directly • Assist AR with collections efforts (issue credits, obtain job info)

Key Responsibilities

• ▸equipment rental
• ▸delivery coordination
• ▸contract accuracy
• ▸team leadership
• ▸sales targets
• ▸customer service

What You Bring

Candidates should have 5–8 years of customer-service or equipment-rental experience and a solid understanding of the construction market and product line. Strong business acumen, interpersonal, and communication skills are required, along with proficiency in MS Office and the ability to manage multiple priorities under tight deadlines. Physical ability to bend, squat, and lift equipment (up to 25–50 lb) is also necessary. • 5–8 years of customer service, equipment rental, or related experience • Strong knowledge of construction market, job phases, and product line • Understanding of business management principles and company systems • Ability to monitor costs, maintain accurate records, and meet short deadlines • Strong negotiation, interpersonal, and relationship-building skills • Excellent written and verbal communication with presentation ability • Business and technical acumen, analytical and project management skills • Proficient with MS Office, spreadsheets, and database applications • Physical ability to bend, squat, crouch, reach, and lift up to 50 lb

Requirements

• ▸5–8 years
• ▸construction
• ▸business acumen
• ▸ms office
• ▸negotiation
• ▸project management

Benefits

Sunbelt Rentals aims to be the customer's first choice in equipment rental, offering a vast fleet that includes pumps, scaffolding, and general construction tools. The company pairs its extensive inventory with a friendly, knowledgeable staff and invests heavily in employee development through competitive benefits and comprehensive on-the-job training. Employees are considered the greatest asset and are supported to foster long-term career growth. The position offers a base salary ranging from $64,750 to $76,890, with additional compensation based on location, education, and experience. Sunbelt provides a comprehensive benefits package that includes health, dental, vision, 401(k) matching, tuition reimbursement, paid parental leave, and various paid time-off options such as vacation, sick days, and holidays. Benefits become effective on the first of the month after 30 days of employment. Sunbelt Rentals operates over 1,000 locations across North America and serves diverse customer segments with a highly diversified product mix and technical expertise. The company values diversity, teamwork, and employee recognition, offering extensive training and clear advancement pathways that encourage long-term retention. Veterans and service members are encouraged to apply, reflecting Sunbelt’s commitment to an inclusive workforce. • Health, Dental, and Vision insurance • 401(k) matching contributions • Volunteer time off • Short-term and long-term disability coverage • Accident, Life, and Travel insurance with flexible spending options • Tuition reimbursement opportunities • Employee Assistance Program (EAP) • Length of Service Awards • Paid parental leave • Paid holidays, floating holidays, inclusion day, and volunteer day • Vacation days (12–25 based on years of service) • 5 sick days

Work Environment

Field