Wsp
WSP provides engineering, design, and consulting services across diverse sectors worldwide.
Processing Representative II
Assist customers with billing issues, account research, and mail processing.
Job Highlights
About the Role
Key duties include promoting positive customer relations, maintaining thorough knowledge of the service center operations, processing inbound and outbound mail, and assisting customers and violators with case inquiries and complaints in a timely manner. The representative also compiles documentation for administrative hearing reviews, supports pre‑collections services, handles overflow calls, consistently meets productivity and quality standards, communicates across all organizational levels, suggests workflow improvements, and adheres to all communication procedures. • Resolve customer billing and service complaints through detailed account research. • Process inbound and returned mail, post payments, and update accounts. • Assist customers and violators with case inquiries and special/challenging issues via mail, fax, or email. • Compile documentation for administrative hearing reviews and support pre‑collections when needed. • Handle overflow customer service calls while maintaining productivity, schedule adherence, and quality standards.
Key Responsibilities
- ▸billing resolution
- ▸mail processing
- ▸account updates
- ▸case assistance
- ▸documentation review
- ▸call handling
What You Bring
Qualifications require excellent phone etiquette, strong verbal communication, punctual attendance, and compassionate interpersonal skills. Candidates must be energetic, self‑motivated, flexible, and able to work an eight‑hour shift between 8:00 a.m. and 6:00 p.m., Monday through Friday, while passing background and drug screenings. A high school diploma or GED and at least six months of customer‑service experience are required; bilingual ability in Spanish or Vietnamese is a plus. Physical demands involve primarily sedentary work with occasional lifting of up to 10 pounds, walking, standing, and frequent use of a computer, keyboard, and telephone in a quiet to moderate noise environment. The position has no supervisory responsibilities and must comply with ADA, FMLA, and other applicable standards. • Communicate effectively across all organizational levels and suggest workflow improvements. • Exhibit excellent phone etiquette, verbal communication, and compassionate interpersonal skills. • Meet performance standards with at least six months of customer service experience; high school diploma/GED required. • Bilingual Spanish or Vietnamese proficiency qualifies for an additional $0.50/hr.
Requirements
- ▸customer service
- ▸high school
- ▸bilingual
- ▸phone etiquette
- ▸verbal communication
- ▸flexible
Benefits
WSP offers a comprehensive benefits suite—including medical, dental, vision, disability, life insurance, retirement savings, and various paid leaves—and a base pay of $20 per hour with an additional $0.50 per hour for bilingual Spanish or Vietnamese proficiency. The company is an equal‑opportunity employer and emphasizes a flexible, agile workplace model that supports employee growth and career development. • Work flexible 8‑hour shifts (8 am‑6 pm, Mon‑Fri) and pass background/drug screenings. • Receive comprehensive benefits including medical, dental, vision, disability, life insurance, retirement savings, and paid leave.
Work Environment
Office Full-Time