Parts and Service Sales Representative - Major Accounts

About the Role

Parts and Service Sales Representatives support customers by keeping equipment healthy and productive. This field‑based role involves daily visits within a designated territory to sell Caterpillar parts, preventative maintenance, and repair services. Representatives develop solutions that lower operating costs and reduce downtime while actively promoting all Milton CAT products and building strong relationships. • Recommend service product options to help customers lower operating costs. • Build relationships with key decision makers and promote all Milton CAT products. • Serve as primary liaison between customers and Milton CAT for product support. • Develop annual strategic account plans to grow commodity sales. • Collaborate with customers, service, parts, and sales teams to ensure exceptional service. • Provide training on unit operation and maintenance. • Create and maintain profiles on major parts and service competitors. • Meet sales, profit, and close‑ratio targets. • Manage customer accounts using CRM software. • Participate in trade events and maintain membership in industry organizations. • Collect and verify customer contact information and machine population annually.

Key Responsibilities

• ▸product recommendation
• ▸crm management
• ▸training delivery
• ▸competitor profiling
• ▸territory visits
• ▸account planning

What You Bring

The position requires a high school diploma or GED, 3‑5 years of heavy‑duty dealership experience in parts or service, strong computer and CRM skills, excellent communication and problem‑solving abilities, and a valid driver’s license. Candidates must be able to work after hours, travel frequently, and thrive in a fast‑paced environment while maintaining high accuracy and organizational standards. • High school diploma or GED. • 3–5 years in a heavy‑duty dealership parts or service role. • Proficient with computers, Microsoft Office, and CRM systems. • Strong written and verbal communication skills. • Detail‑oriented problem‑solver with high accuracy. • Ability to act with urgency and exceed customer expectations. • Works effectively with minimal supervision. • Excellent organizational abilities. • Willingness to work after hours to meet customer needs. • Ability to thrive in a dynamic, fast‑paced environment. • Availability to attend training meetings, possibly overnight. • Basic math proficiency. • Valid driver’s license with a clean driving record. • Prior sales experience. • Territory management experience. • Working knowledge of Caterpillar products. • Construction industry experience.

Requirements

• ▸high school
• ▸3–5 years
• ▸crm
• ▸microsoft office
• ▸caterpillar
• ▸driver’s license

Benefits

Compensation consists of a base salary ranging from $60,000 to $90,000 plus monthly commissions and eligible bonus periods. Milton CAT is the exclusive Northeast distributor of Caterpillar earthmoving and construction machinery, offering extensive training and opportunities for career growth. Milton CAT provides employee‑focused benefits such as paid time off with eight company holidays, health/dental/vision insurance options for employees and families, disability and life insurance, a competitive retirement plan, tuition reimbursement for eligible full‑time staff, and a safety and wellness program. • Paid time off plus eight company‑paid holidays. • Health, dental, and vision insurance options for employees and families. • Disability and life insurance packages. • Competitive retirement plan. • Tuition reimbursement for full‑time employees with one year of service. • Safety and wellness program.

Work Environment

Field