Pre Arrival Marketing Representative In House

About the Role

Our In‑House Marketing Representative Pre‑Arrival is responsible for promoting HGV and booking qualified sales presentations for prospective Hilton Grand Vacations owners, Club Members, and other qualified customers. The goal is to provide both customer and concierge services to all guests while projecting a professional company image. • Respond to guests promptly, embodying HGV’s cultural values. • Distribute approved promotional materials and incentives to qualified guests. • Complete accurate paperwork and log contacts in CRM tools (VOICE, CHORUS, Eclipse, Salesforce). • Confirm appointments and ensure tour attendance for presentations. • Review production reports and alert manager to challenges. • Follow gifting procedures to meet monthly cost targets. • Maintain minimum performance standards each month. • Provide fulfillment department with pre‑gift information for guests.

Key Responsibilities

• ▸crm logging
• ▸material distribution
• ▸appointment confirmation
• ▸report review
• ▸sales booking
• ▸guest service

What You Bring

• 1–2 years of phone or face‑to‑face marketing/sales experience in vacation ownership with proven success. • Strong interpersonal and guest‑relation skills. • Proficiency with multiple customer‑service software applications. • Professional appearance, self‑motivation, and coachability. • Detailed knowledge of the local area and ability to handle rejection positively.

Requirements

• ▸sales experience
• ▸interpersonal
• ▸software proficiency
• ▸professionalism
• ▸self‑motivation
• ▸local knowledge

Benefits

Competitive health benefits and a diverse culture enable our teams to lead the industry. New hires receive health benefits on day one, including medical, dental, and vision coverage that encourage preventative care. Marketing team members enjoy travel perks through the Go Hilton Team Member Travel Program, which offers deeply discounted rates at Hilton properties worldwide and friends‑and‑family discounts. We also provide a 401(k) plan with up to a 4 % company match, generous paid time off for adventure or relaxation, and uncapped earning potential of $75,000 or more based on performance. The company supports internal career mobility and growth. Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. We offer a phenomenal benefit package to our full‑time Team Members that includes medical, dental and vision insurance, a 401(k) plan, paid time off and outstanding travel benefits. Don’t wait, we can’t wait to meet you! Apply today. • Flexible schedule availability, including weekends and holidays. • In‑person onsite training with hybrid remote option based on performance. • Competitive health benefits (medical, dental, vision) effective day 1. • Travel perks via Go Hilton Team Member Travel Program with deep discounts. • 401(k) match up to 4 % annually. • Generous paid time off and uncapped earning potential (potential $75k+). • Opportunities for internal career mobility.

Work Environment

Office Full-Time