Hilton Grand Vacations
Hilton Grand Vacations is a global leader in vacation ownership with premium resorts.
Agent Customer Care
Assist guests with booking, upgrades, and travel support via inbound calls.
Job Highlights
About the Role
Our Customer Care Agents interact with guests and prospective owners over the phone to schedule or reschedule accommodations and book tours. This skilled team responds to inbound calls from guests who have received marketing campaigns and assists them in finding and booking their ideal vacation getaway. • Provide engaging customer service in an inbound call center environment. • Receive calls from guests with pre‑paid vacation packages and arrange their travel plans. • Respond to direct mail solicitations, email campaigns, and web advertising inquiries. • Sell package upgrades that match guest interests and meet location/month booking goals. • Assist with payments and costs related to sales, packages, or upgrade purchases. • Handle calls for date changes, package details, and upcoming vacation questions. • Verify trip and tour specifics for each package and provide relevant stay information. • Support travelers with any issues before or after departure as part of their package. • Respect guests' privacy and protect all personal information.
Key Responsibilities
- ▸call handling
- ▸travel booking
- ▸upsell packages
- ▸payment processing
- ▸customer support
- ▸privacy compliance
What You Bring
Preferred candidates have a timeshare or hospitality background, experience in inbound and outbound call center environments, and are proficient with Microsoft Office, including Outlook and Word.
Requirements
- ▸timeshare
- ▸hospitality
- ▸call center
- ▸microsoft office
- ▸outlook
- ▸word
Benefits
The Customer Care Department operates seven days a week and provides four weeks of paid training Monday through Friday, with multiple shift options available for staff.
Work Environment
Office Full-Time