Guest Services Coordinator

About the Role

Guest Service Coordinators provide outstanding service to internal and external customers and maintain the reception and refreshment area in the Sales Gallery. They support Sales and Marketing by handling policies, qualifications, and assigning agents to guests for Hilton Grand Vacations vacation ownership sales presentations. The role requires multitasking with a smile, teamwork, and proficiency in multiple systems. • Provide outstanding service to internal and external customers • Maintain reception and refreshment area within Sales Gallery • Support Sales and Marketing by handling policies and qualifications • Process multiple offices and assign agents to guests for vacation ownership sales presentations

Key Responsibilities

• ▸customer service
• ▸reception management
• ▸policy handling
• ▸agent assignment
• ▸sales support
• ▸system proficiency

What You Bring

• Multitask efficiently while maintaining a positive attitude and teamwork • Utilize multiple systems proficiently • OPT status accepted for this position

Requirements

• ▸multitasking
• ▸teamwork
• ▸multiple systems
• ▸opt status

Benefits

HGV offers a comprehensive benefits package for full‑time team members, including hourly pay, health insurance, retirement plans, stock purchase options, paid time off, and recognition programs. The company has been recognized for work‑life balance and family‑friendly benefits, earning high ratings from Newsweek and industry accolades. • Hourly pay of $26.00 • Medical, dental, and vision insurance from Day One • 401(k) plan with company match, life insurance, and company stock purchase program • Generous paid time off, including sick days and parental leave • Team member recognition and learning/advancement opportunities • Access to discount travel programs and other premier benefits • Full‑time schedule with varying shifts between 6:30 AM and 6:30 PM, 7 days a week

Work Environment

Office Full-Time