Autodesk
Design and make software for architecture, engineering, construction, and entertainment industries.
Technical Support Specialist, Civil 3D
Provide technical support and advisory services for Autodesk Civil 3D users.
Job Highlights
About the Role
The specialist will document interactions, create clear knowledge articles, and escalate complex problems to senior staff. They will also manage a personal backlog, keep customers informed of progress, and stay current on product enhancements relevant to the ENI industry. • Respond to support requests via phone, chat, web, forums and other channels following documented processes • Document support interactions in the company-wide case management system • Create concise knowledge‑base articles detailing problems and solutions • Escalate unresolved issues to senior staff • Research, verify, and document product defects • Manage personal backlog of support tickets • Provide customers and partners with regular progress updates • Participate in product beta programs and testing events • Stay informed on product improvements relevant to ENI industry • Influence product management and development for enhancements
Key Responsibilities
- ▸support requests
- ▸case documentation
- ▸knowledge base
- ▸defect research
- ▸ticket backlog
- ▸beta testing
What You Bring
Candidates must hold a bachelor’s degree in engineering or a related field, have at least three years of ENI industry experience, and be proficient with Autodesk Civil 3D in a production setting. Strong customer support and troubleshooting skills are essential, along with the ability to empathize, act quickly, prioritize work, and communicate strategic recommendations. • Bachelor’s degree in engineering or related field • Minimum three years of ENI industry experience • Proficiency with Autodesk Civil 3D in a production environment • Demonstrated customer support and troubleshooting experience • Empathetic, people‑minded and influential communication style • Quick decision‑making based on sound logic and impact assessment • Ability to clarify assignments, prioritize work and take ownership • Skilled at strategizing and articulating recommendations to decision makers • Curious mindset, learning from mistakes and seeking skill development
Requirements
- ▸bachelor's
- ▸eni experience
- ▸civil 3d
- ▸customer support
- ▸empathetic communication
- ▸prioritization
Benefits
Autodesk offers a competitive compensation package, including a base salary of $65,100‑$112,310 for U.S. roles, bonuses, stock grants and comprehensive benefits. The company emphasizes a diverse, inclusive culture and an employee‑first environment that encourages learning, innovation, and meaningful impact.
Work Environment
Office Full-Time