Sandvik
Global leader in engineering, offering advanced products and services in mining, materials technology, and machining.
Digital Sales & Service Representative
Drive digital sales, manage pipelines, and build customer relationships for solution growth.
Job Highlights
About the Role
Key responsibilities span safety, sales growth, collaboration, financial accountability, and customer service. The DSSR promotes a strong safety culture, develops and executes sales strategies for digital and automation solutions, and builds and maintains a healthy pipeline of opportunities. They also forge long-term customer relationships, analyze pricing, support product launches, and ensure compliance with pricing, discount and business case processes. • Promote a strong safety culture and ensure a safe working environment. • Develop and execute sales strategies for digital and automation solutions. • Build and manage a healthy pipeline of digital offering opportunities. • Identify target customers and create structured engagement plans. • Lead automation and digital solution sales initiatives. • Qualify, screen, and categorize customer interactions and opportunities. • Maintain long-term customer relationships and propose solution enhancements. • Analyze pricing structures and recommend appropriate pricing models. • Collaborate with local and global sales teams, factory resources, and sales areas on forecasting and marketing. • Support product launches, customer forums, expos and marketing initiatives. • Ensure compliance with QAR, CAR, discount management and business case approvals. • Manage trials, rentals and pilot programs, overseeing contracts, KPIs and governance. • Drive order intake, invoicing performance and maintain high forecast accuracy. • Deliver high customer satisfaction through value delivery, performance reliability and proactive issue resolution.
Key Responsibilities
- ▸safety culture
- ▸automation sales
- ▸pipeline management
- ▸pricing analysis
- ▸trial management
- ▸customer relationships
What You Bring
The Digital Sales & Support Representative (DSSR) works within a matrix organization to manage a complex digital portfolio. The role ensures customers are introduced to appropriate solutions and provides a clear path for future expansion. Success requires independence, strong prospecting skills, and the ability to navigate multiple internal stakeholders while maintaining accurate opportunity visibility through CRM and digital tools. In a matrix environment, the representative collaborates closely with sales areas, global teams, and factory resources to forecast accurately, drive order intake, and maintain high invoicing performance. They contribute to demand planning, business development, and provide technical and value-based expertise to maximize short- and long-term growth. Personal effectiveness is demonstrated through self-motivation, continuous learning and a strategic perspective across organizational boundaries. • Demonstrate self-motivation, continuous learning and a strategic perspective across organizational boundaries.
Requirements
- ▸crm
- ▸digital tools
- ▸prospecting
- ▸demand planning
- ▸self-motivation
- ▸continuous learning
Benefits
Sandvik offers a comprehensive total-compensation package that includes health, dental, disability insurance and a 401(k) retirement plan, together with opportunities for professional development, training and career advancement.
Work Environment
Office Full-Time