Jll
JLL provides professional services in real estate and investment management worldwide.
Program Coordinator, Guest Relation
First point of contact delivering guest experiences and front‑desk operations.
Job Highlights
About the Role
This position serves as the first point of contact for visitors and employees, delivering outstanding guest experiences and ensuring efficient front‑desk operations. It blends hospitality, operational support, and coordination to maintain a welcoming work environment while supporting event and facility‑management functions. • Greet and assist visitors, clients, and employees with professionalism while maintaining reception area appearance. • Operate visitor management system for registrations, badge issuance, and access control; handle incoming calls and messages. • Act as point of contact for employee and visitor inquiries; gather feedback to improve service standards. • Collaborate with helpdesk teams to ensure timely resolution of service tickets and monitor facility usage for issue reporting. • Support coordination and execution of internal events, meetings, and leadership visits, providing logistics assistance. • Conduct basic facility inspections of front‑office equipment and safety supplies; assist with emergency protocols. • Maintain event trackers and ensure meeting rooms are ready before and after events, coordinating catering and technical support.
Key Responsibilities
- ▸visitor management
- ▸front desk
- ▸event coordination
- ▸facility inspection
- ▸helpdesk collaboration
- ▸guest services
What You Bring
• 2‑4 years experience in receptionist, customer service, or hospitality roles, preferably in facility management or corporate environments. • Strong interpersonal and communication skills with a professional demeanor and attention to detail. • Ability to multitask, prioritize, and manage time efficiently in a fast‑paced environment. • Proficiency with Microsoft Office suite (Outlook, Excel, PowerPoint). • Team player with a positive, collaborative mindset; capable of working with minimal supervision. • Ability to handle complaints and service disruptions using a customer‑centric approach. • Familiarity with helpdesk or visitor management systems. • Experience in event coordination and logistics management. • Background in facility management or corporate reception environments. • Knowledge of safety procedures and emergency protocol implementation. • Experience with vendor coordination and internal team collaboration. • Understanding of service delivery support and operational excellence principles.
Requirements
- ▸2‑4 yrs
- ▸microsoft office
- ▸helpdesk
- ▸event coordination
- ▸facility management
- ▸customer service
Work Environment
Office Full-Time