Front Desk Agent

About the Role

Team members are responsible for handling reservations, guest check‑in details, room allocations, and providing information about hotel policies, facilities, and local tourism. They also manage guest inquiries, financial transactions, safety and security, cash handling, and routine cleaning, while maintaining required training and uniform standards. • Take arriving guests' details and payment information • Allocate rooms to guests • Provide information on hotel procedures, policies, and facilities • Give tourism information to guests • Handle customer concerns and queries • Issue receipts to guests • Ensure safety and security of all guests • Maintain reservations in accordance with credit‑card security requirements • Maintain all training requirements set by the General Manager • Assist guests with safety deposit box forms and keys • Wear provided uniform and name tag at all times • Perform routine cleaning of the work area • Document minor repairs or replacements of furniture, fixtures, and equipment • Smile, acknowledge, and greet guests throughout the hotel • Respond to guests' requests for immediate repairs • Report lost‑and‑found items according to hotel procedures • Maintain a high standard of personal hygiene and appearance

Key Responsibilities

• ▸check‑in
• ▸room allocation
• ▸payment processing
• ▸reservation management
• ▸safety security
• ▸cleaning

What You Bring

Candidates must have a high school diploma or equivalent, basic computer proficiency, strong communication and interpersonal abilities, and excellent organization and time‑management skills. Physical requirements include frequent kneeling, reaching, crawling, twisting, and lifting up to 20 pounds, along with maintaining personal hygiene and appearance. • High school diploma or equivalent • Basic computer knowledge, including word processing, and ability to multitask • Excellent communication and interpersonal skills • Strong organization and time‑management abilities • Ability to frequently kneel, reach, crawl, and twist torso as needed • Ability to regularly lift and carry up to 20 pounds without assistance

Requirements

• ▸high school
• ▸computer
• ▸communication
• ▸organization
• ▸time management
• ▸physical

Benefits

Crown Hotel & Travel Management, LLC offers exciting hotel careers, ranging from front‑line guest interaction to behind‑the‑scenes hospitality roles. Opportunities include hotel management and various growth paths within the industry. Positions are part‑time and require weekend work. The company provides a competitive benefits package that includes medical, dental, and vision insurance, supplemental insurance, an enhanced paid‑time‑off plan, paid training, and a supportive company culture. • Medical, dental, and vision insurance • Supplemental insurance • Enhanced paid time off (PTO) plan • Paid training • Fantastic company culture • Receive accommodation reservations from visitors • Balance and account for cash drawer each shift

Work Environment

Onsite