Commercial HVAC Service Manager

About the Role

The Commercial Service Manager role is open to candidates anywhere in South Carolina, overseeing a multi‑million‑dollar HVAC service branch with profit‑and‑loss responsibility and a mandate to grow market share. The manager leads field technicians and operations staff to deliver maintenance, repair, overhaul, and installation projects that exceed customer expectations while meeting revenue and margin targets. The position requires ensuring service and optimization guidelines are followed, actively improving KPI performance, participating in daily DMB meetings, and maintaining environmental, health, and safety compliance through training. The manager also oversees work order accuracy, warranty and recall issues, proper scheduling and dispatch, and conducts customer visits to drive satisfaction and identify new service opportunities. Recruiting, hiring, and training technicians, forecasting financial performance, managing experienced teams, handling customer complaints, and developing improvement plans are additional duties. The role demands strong commercial HVAC knowledge, relationship management, talent development, field operations oversight, and a safety focus. • Ensure adherence to Service & Optimization guidelines and best practices. • Identify actions, complete offline tasks, and flag blockers to improve KPI performance. • Participate in daily DMB meetings, reporting progress and corrective actions for underperforming KPIs. • Maintain environmental, health, and safety compliance; provide safety training for shop and customer sites. • Review work orders, invoices, and time reports for accuracy and efficient accounts receivable management. • Resolve warranty issues, product recalls, premature failures, and operational problems. • Schedule and dispatch technicians based on skill level, efficiency, and training requirements. • Recruit, interview, hire, and train technicians to meet workload and customer expectations. • Conduct customer visits to ensure satisfaction, retention, and identify additional service opportunities. • Supervise field technicians in equipment repair, maintenance, start‑up, and operation to guarantee customer satisfaction. • Forecast, monitor, and document financial performance against plan. • Address and resolve issues encountered by experienced team members and manage them per program objectives. • Respond to key customer complaints and conduct satisfaction investigations to develop improvement plans.

Key Responsibilities

• ▸kpi management
• ▸safety training
• ▸dispatch scheduling
• ▸warranty resolution
• ▸financial forecasting
• ▸customer visits

What You Bring

Candidates must have at least five years of commercial HVAC experience, five years leading technician teams, a high school diploma or GED, and a valid driver’s license; a bachelor’s in business or engineering, service‑management experience, and computer proficiency are preferred. Compensation ranges from $143,250 to $200,750 with cash incentives, and a comprehensive benefits package includes health, dental, vision, retirement, paid time off, disability, life insurance, and tax‑advantaged accounts. • Required: 5+ years commercial HVAC experience, 5+ years leading technician teams, high school diploma/GED, valid driver’s license. • Preferred: Bachelor’s degree in Business Management or Engineering, 2+ years service management experience, strong computer skills (MS Office, Salesforce, ServiceMax, ERP).

Requirements

• ▸commercial hvac
• ▸team leadership
• ▸bachelor’s
• ▸salesforce
• ▸service management
• ▸ms office

Benefits

Carrier is an equal‑opportunity employer offering an inclusive workplace; applications are accepted for three days after the posting date of January 21, 2025. • Compensation: $143,250–$200,750 base salary, short‑term cash incentives. • Benefits: medical, dental, vision, wellness incentives, retirement plans, paid vacation (up to 15 days), sick/personal leave, holidays, parental/family leave, disability, life insurance, AD&D, HSA, healthcare spending, dependent care accounts, tuition assistance.

Work Environment

Field