Downer
Leading provider of integrated services across Australia and New Zealand, delivering infrastructure solutions.
Operational Support Centre Officer
Handle urgent work calls, coordinate crews, and manage customer inquiries.
Job Highlights
About the Role
• Act as primary point of contact for urgent works and customer inquiries, ensuring timely and accurate responses. • Coordinate with field crews and the Traffic Management Centre to deliver efficient maintenance solutions. • Maintain databases, track progress, and complete administration tasks with precision. • Promote safety and professionalism in all interactions while supporting Zero Harm initiatives. • Build strong relationships with internal teams and external stakeholders to enhance service delivery.
Key Responsibilities
- ▸urgent works
- ▸field coordination
- ▸database management
- ▸safety promotion
- ▸stakeholder relations
What You Bring
The role is for an experienced Operations Support Centre Officer to join a small 24/7 Call Centre team in Walkley Heights, SA. The officer will liaise with the community, receiving and following through on customer and community concerns to resolution with a professional, can‑do approach. • Minimum 2 years’ experience in customer service, preferably in a call centre environment (including nights/weekends). • Flexible attitude with ability to work rotating shifts, including nights, weekends, and public holidays. • Strong communication skills and a proactive, customer‑focused approach. • Ability to manage multiple priorities in a high‑pressure setting with accuracy and attention to detail. • Proficient computer literacy and experience with MS Office and database systems.
Requirements
- ▸2 years
- ▸customer service
- ▸call centre
- ▸ms office
- ▸database
- ▸communication
Benefits
Downer believes people are its greatest asset and offers career opportunities, work‑life balance, and a suite of benefits that include health & wellbeing, financial, lifestyle and technology discounts. Employees also have access to professional development and can explore growth opportunities across the company’s diverse divisions. • Suite of benefits including health & wellbeing, financial, lifestyle and technology discounts. • Opportunity to further develop skills through professional development programs. • Access to diverse divisions for continuous learning and career growth.
Work Environment
Field