Dispatcher

About the Role

The Dispatcher oversees daily coordination and distribution of work to technicians, serving as the primary point of contact between dispatchers, service managers, and field staff. This role optimizes resource allocation, maintains customer satisfaction, and ensures adherence to service level agreements while supporting overall dispatch team operations. • Evaluate and prioritize service requests based on urgency, customer impact, SLA, and resources • Direct service calls to technicians, balancing skills, workload, location, and availability • Collaborate with Service Managers and dispatch team to resolve escalations and align resources • Ensure compliance with SLAs and proactively address potential delays • Serve as escalation point for complex or high‑priority service issues • Generate and review performance reports, identifying improvement opportunities • Conduct regular reviews of incomplete service calls to ensure timely follow‑up • Maintain and update on‑call schedules, verifying coverage for all service areas • Support scheduling and completion of preventative maintenance tasks • Develop knowledge of market geography, technician expertise, and resource availability • Mentor and train dispatch team members on best practices and policies

Key Responsibilities

• ▸call dispatch
• ▸sla compliance
• ▸preventive maintenance
• ▸performance reporting
• ▸on‑call scheduling
• ▸escalation management

What You Bring

Candidates must have at least a high school diploma (or equivalent), with an associate’s degree or technical certification preferred, and 3‑5 years of experience in dispatch operations or a related technical service environment. Required skills include strong organization, multitasking, communication, problem‑solving, and proficiency with standard business tools such as email, Word and Excel, as well as flexibility to work occasional evenings, weekends or on‑call shifts. CoolSys is comprised of 27 brands and values its employees as the engine of growth, encouraging applicants of all backgrounds to join the team. The company is an EEO/AA employer and requires pre‑employment background screening and drug testing, with consideration given to qualified applicants with criminal histories in compliance with applicable laws.

Requirements

• ▸high school
• ▸associate degree
• ▸3-5 years
• ▸dispatch
• ▸excel
• ▸problem solving

Benefits

CoolSys offers a competitive hourly wage of $25‑$35 and a comprehensive benefits package that includes medical, dental, vision and prescription coverage, paid vacation, holidays and a floating holiday, as well as a 401(k) plan with company match. Additional perks comprise company‑sponsored life insurance with optional AD&D and disability coverage, tuition reimbursement, employee discounts on vehicles, hotels, theme parks and select cell phone bills, pet insurance, a legal plan and ID‑theft protection. • Competitive hourly pay of $25–$35 • Medical, dental, vision, and prescription coverage • Paid vacation, holidays, and a floating holiday • 401(k) plan with company match • Company‑sponsored life insurance; optional AD&D and short‑/long‑term disability • Tuition reimbursement • Employee discounts on vehicles, hotels, theme parks, and select cell phone bills • Pet insurance • Legal plan and ID‑theft protection

Work Environment

Onsite