Fire Service Technician

About the Role

In this role you will respond to service calls, diagnose equipment malfunctions, and repair electronic fire alarm and other building systems at customer sites. You will follow prescribed troubleshooting procedures, interpret blueprints and specifications, and ensure customer satisfaction through clear communication and proper documentation. The position also includes participation in an on‑call rotation and mentoring of teammates. The job involves troubleshooting and repairing installed systems, including panel programming, device replacement, low‑voltage circuit issues, and system testing. You will organize technical resources, adhere to safety guidelines, and may be required to work after hours or on weekends to meet customer needs. Providing recommendations, quotes, and upselling opportunities to improve facility efficiency is also expected. • Receive and assess service calls from the Service Resource Center • Diagnose, service, and repair electronic fire alarm and related building systems on‑site • Follow troubleshooting procedures using manuals, bulletins, and technical documents • Read and interpret blueprints, schematics, and specifications • Provide excellent customer service and obtain signatures on service acknowledgments • Participate in on‑call rotation and mentor team members • Offer solutions, quotes, and upselling opportunities to improve facility efficiency • Complete required documentation promptly

Key Responsibilities

• ▸alarm repair
• ▸panel programming
• ▸system testing
• ▸blueprint reading
• ▸customer service
• ▸on‑call

What You Bring

Candidates must have at least four years of documented experience with low‑voltage electrical and fire/life‑safety systems, be able to read technical drawings, and possess knowledge of test equipment. A high school diploma or equivalent, the physical ability to lift 50–70 lb and work at heights, a flexible schedule, and a valid driver’s license are required. Preferred certifications include NICET Level II or state certification. • Minimum 4 years experience with low‑voltage electrical systems (fire/life safety, access control, nurse call, paging) • Ability to read blueprints, submittals, and product manuals • Proficiency with test equipment, multimeters, and digital analyzers • High school diploma or equivalent; ability to follow written and verbal instructions • Physical ability to lift 50‑70 lb and work at heights up to 40 ft, in ducts, crawl spaces, etc. • Valid driver’s license meeting company standards • Strong customer‑service orientation and adherence to safety guidelines • NICET Level II or state certification preferred

Requirements

• ▸low-voltage
• ▸4-year exp
• ▸blueprints
• ▸test equipment
• ▸nicet ii
• ▸customer service

Benefits

Johnson Controls offers a competitive benefits package, including medical, dental, vision, 401(k) match, company vehicle and more. The company is an equal‑employment‑opportunity employer committed to diversity and inclusion, and encourages candidates of all backgrounds to apply. Johnson Controls has been enhancing the intelligence of buildings since 1885, delivering smarter, safer, and more sustainable environments worldwide. • Competitive starting pay • Paid training • Global advancement opportunities • Company vehicle (as applicable) • Referral bonuses • Comprehensive medical, dental, and vision insurance • Health Savings Account (HSA) • Life insurance • 401(k) with company match • Short‑ and long‑term disability • Employee assistance and wellness programs • Flexible schedule including weekends and occasional after‑hours/on‑call work • Hourly range $34–$46, based on experience, education, and location

Work Environment

Field