Front Desk Agent- 1st Shift

About the Role

We are hiring a Front Desk Clerk for Mountain Run Resort. In this role you will create memorable guest experiences by checking owners and guests in and out, handling requests, and ensuring every interaction is positive. Your friendly service helps guests make lifelong vacation memories. The position is full‑time day shift with a flexible schedule that may include weekends and holidays. You will work in a dynamic front‑desk environment, collaborating with housekeeping, maintenance, and other departments to deliver seamless service. • Greet guests and owners on arrival • Check in/out guests • Generate folio and collect payments • Receive housekeeping and maintenance requests and contact appropriate departments • Prepare and restock front desk supplies, including arrival packets and area information • Answer phones and direct calls

Key Responsibilities

• ▸check‑in/out
• ▸folio generation
• ▸payment collection
• ▸request routing
• ▸supply restocking
• ▸phone handling

What You Bring

• Proficient English language • Ability to multi‑task and prioritize duties to meet deadlines • Minimum 6 months customer service experience • Ability to stand for prolonged periods • Experience as front desk/guest services agent (preferred) • Experience handling cash/credit card transactions (preferred) • Experience in resort hospitality or related industry (preferred)

Requirements

• ▸english
• ▸multitasking
• ▸customer service
• ▸front desk
• ▸cash handling
• ▸hospitality

Benefits

Do you want to work for a company that inspires your best and moves you forward? Hilton Grand Vacations (HGV) offers a supportive environment where Team Members are the heart of the brand, helping you reach your goals and build a future. HGV provides a comprehensive benefits package that starts on day one, including medical, dental, and vision coverage, a 401(k) with company match, tuition reimbursement, travel discounts, paid vacation and sick days, and employee wellness programs. Recognition programs and stock purchase opportunities further support employee growth. HGV prides itself on an inclusive culture, having earned awards for work‑life balance and family‑friendly benefits, and is committed to equal opportunity and reasonable accommodations for all applicants. Join a team of over 14,000 members who are dedicated to creating unforgettable experiences for guests and owners. • Excellent health care options, including medical, dental, and vision • Recognition programs and rewards • Travel discounts program • Outstanding paid vacation program and paid sick days • Employee Assistance Program supporting physical and mental wellbeing • 401(k) program with company match • Tuition reimbursement programs • Employee stock purchase program • Numerous learning and advancement opportunities • Full‑time day shift; flexible schedule including weekends and holidays • Open and flexible availability, including weekends and holidays

Work Environment

Onsite