Call Center - Inside Sales Agent (On-Site) - Part Time

About the Role

As a Call Center Inside Sales Agent you will support homeowners exploring remodeling projects, qualify interest, set appointments, and deliver an exceptional first impression across all Mad City markets. • Manage inbound and outbound calls in a fast‑paced call center environment. • Partner with scheduling teams to verify appointments and confirm with customers. • Utilize pre‑built scripts to engage customers and find solutions to their home project needs. • Participate in regular department contests and achieve personal and team goals.

Key Responsibilities

• ▸call handling
• ▸appointment scheduling
• ▸script utilization
• ▸lead qualification
• ▸sales support

What You Bring

Key qualifications focus on drive and attitude rather than experience. Candidates should have strong communication skills, an outgoing personality, competitive and goal‑driven energy, a professional and team‑first mindset, reliable attendance, the ability to multitask and stay organized, and comfort using technology and computer applications. • Strong communication skills and an outgoing personality. • Professional presence and a team‑first mindset. • Reliability and consistency in attendance and performance. • Ability to multitask, prioritize, and stay organized. • Comfort navigating technology and computer applications.

Requirements

• ▸communication
• ▸outgoing
• ▸team‑first
• ▸reliable
• ▸multitask
• ▸tech‑savvy

Benefits

Mad City Windows & Baths, a Renuity Company is hiring a part‑time Call Center Agent – Inside Sales. The shift runs from 1 pm to 9 pm on nights and weekends, with a preference for Saturday and Sunday availability. Pay starts at $16 per hour plus uncapped commission. Kickstart your career with no prior experience required. If you seek long‑term stability and growth with a company that promotes from within, Mad City – part of the national Renuity family – is expanding its Inside Sales team and wants motivated, outgoing individuals ready to learn, grow, and win. Mad City offers uncapped earning potential, with most agents earning between $50 k and $70 k annually, rapid advancement opportunities within six months, a brand‑new expanded call‑center workspace, multiple shift options based on business needs, and operating hours from 8 am to 9 pm seven days a week. Benefits include medical, dental, vision, life, and disability insurance, paid parental leave, a 401(k) retirement savings program, generous paid time off plus holidays, and continuous team events, incentives, and company celebrations. Mad City Windows & Baths, a Renuity company, combines local expertise with a national brand to build the future of home improvement, offering unparalleled career opportunities—100 % of current marketing leaders started in entry‑level roles. The organization is committed to equal opportunity, diversity, and inclusion, and provides accommodations for disabilities or religious needs during the application process. • Uncapped earning potential (most agents earn $50k–$70k/year). • Rapid advancement (many team members move up within 6 months). • Brand‑new expanded call center workspace. • Multiple shift options based on business needs. • Medical, dental, vision, life, and disability insurance. • Paid parental leave. • 401(k) retirement savings program. • Generous PTO plus paid holidays. • Continuous team events, incentives, and company celebrations.

Work Environment

Field