Call Center Office Manager

About the Role

The Call Center Office Manager is an onsite, essential‑personnel role responsible for managing the Customer Care Center office building and its supporting functions, including maintenance, renovation, parking, purchasing, security, reception, cleaning, and mail services. The manager oversees facility operations, coordinates vendor services, maintains inventory, and ensures compliance with health, safety and regulatory standards while supporting office budget and audit requirements. • Oversee processes and personnel for mailroom and facilities • Participate in local and corporate health, safety, and space initiatives • Process invoices and manage the CCC office budget • Collaborate with Payment Services, RS Liaison, and other groups to implement audit recommendations • Manage building maintenance and preventive maintenance efforts • Maintain and replenish inventory for events and meetings • Coordinate vendor services for office equipment, paper/ink, and mailroom supplies • Check stock levels and anticipate supply needs • Ensure facilities support multiple projects and coordinate with IT for technology needs • Coordinate setup for new hire training classes • Monitor facility usage, operations, and equipment maintenance • Ensure all equipment and facilities (restroom, break room, etc.) function properly • Coordinate off‑site storage with Iron Mountain • Assist mailroom during high‑volume days or absenteeism • Ensure operations meet company standards and applicable laws and regulations • Perform office errands and mail runs • Efficiently manage vendor activity and contracts • Create and deliver group presentations and write concise reports

Key Responsibilities

• ▸facility management
• ▸vendor coordination
• ▸inventory control
• ▸budget management
• ▸compliance
• ▸mail services

What You Bring

• High School diploma or equivalent (GED); Bachelor’s degree preferred • Demonstrated leadership experience • 2‑3 years of facilities oversight experience preferred • Ability to lead and direct subordinates • Ability to handle multiple complex tasks simultaneously • Clear written and verbal communication in English • Customer‑service orientation with strong communication and interpersonal skills • Excellent critical thinking skills • Superior time management, organization, and attention to detail • Strong problem‑solving abilities and independent work track record • Ability to prioritize work and meet deadlines • Ability to be on call

Requirements

• ▸bachelor's
• ▸leadership
• ▸facilities
• ▸problem‑solving
• ▸time management
• ▸on‑call

Benefits

AvalonBay offers comprehensive benefits such as health, dental and vision coverage, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan, and a 20 % discount on its apartment homes. The company encourages growth through achievement‑based promotion, recognizes associate contributions through a company‑wide recognition program, and promotes a culture built on integrity, caring and continuous improvement.

Work Environment

Onsite