Maintenance Services Technician

About the Role

In this position you will ensure client sites remain fully operational by performing a variety of repairs, maintenance tasks and defect resolutions while traveling between locations. You will deliver quality workmanship, aim for first‑time fixes and provide excellent customer service, independently managing tasks across several trades such as plastering, carpentry, flooring, tiling, lock changes and general repairs. • Deliver quality workmanship and first‑time fixes where possible • Provide excellent customer service to maintain client satisfaction • Independently manage maintenance tasks across multiple trades (patch plastering, carpentry, floor coverings, wall tiling, lock changes, general repairs)

Key Responsibilities

• ▸plastering
• ▸carpentry
• ▸flooring
• ▸tiling
• ▸lock changes
• ▸customer service

What You Bring

Arcus FM is seeking an experienced Maintenance Technician in the Luton area to join its dynamic facilities maintenance team. The role involves delivering both planned preventative and reactive maintenance across multiple client sites, providing a fast‑paced environment focused on high‑quality service. The successful candidate will have time‑served experience across multiple maintenance trades, a full valid UK driver’s licence and the confidence to work independently in customer‑facing settings. Proficiency with handheld IT equipment for work management, strong communication skills, reliability, a solid understanding of health and safety standards, and a good work ethic are essential. Relevant qualifications such as NVQ, City & Guilds or BTEC and experience in a multi‑site retail maintenance environment are desirable. • Time‑served experience across multiple trades in a maintenance role • Full valid UK driver’s licence • Confidence working independently and in customer‑facing environments • Comfortable using handheld IT equipment for work management and documentation • Strong communication skills, reliability and good work ethic • Solid knowledge of health & safety standards and regulations • NVQ, City & Guilds, BTEC or equivalent in a building or maintenance‑related trade (desirable) • Experience in a multi‑site retail maintenance environment (desirable) • On‑call rota: 1 in every 4 weeks

Requirements

• ▸driver's licence
• ▸handheld it
• ▸health safety
• ▸nvq
• ▸retail maintenance
• ▸trade experience

Benefits

This is a full‑time, 40‑hour per week role working Monday to Friday, with an on‑call rota of one week in every four. The position offers a competitive compensation package and opportunities for overtime and performance‑based bonuses. Arcus FM is an award‑winning facilities management provider that promotes from within and offers career progression across its nationwide operations. Employees benefit from a comprehensive rewards package that includes pension contributions, life assurance, access to a leading training academy and various discounts and financial aid programs. • Competitive salary – £29,829 per annum • Company van and fuel card with personal use from day one • Door‑to‑door pay – earn from the moment you leave home • 25 days annual leave plus bank holidays • Enhanced overtime rates for additional earnings • Annual bonus up to 4% subject to performance • 40‑hour work week, Monday–Friday • Matched pension contributions (5–6%) • Life assurance • Access to industry‑leading training academy • Discounts, vouchers and financial aid programs

Work Environment

Field