Republic Services
Provider of non‑hazardous solid waste collection, recycling, disposal and energy services.
Billing Coordinator
Manages complex billing adjustments, resolves discrepancies, and processes customer payments.
Job Highlights
About the Role
With general direction, this role performs a variety of routine and non‑routine complex billing functions to ensure accurate and timely bills are prepared for customers based on service contract terms. The position typically manages customer accounts that have complex billing arrangements due to contractual or statutory requirements. Following standard operating procedures, the incumbent prepares monthly billing adjustments, obtains required approvals, and enters adjustments into the billing system. They research and resolve routine and non‑routine billing questions and discrepancies, determine appropriate adjustment codes, and review invoices for completeness and accuracy. The role follows up with customers or internal staff to resolve identified discrepancies, may calculate and prepare manual billings for complex arrangements, and gathers supplemental billing information to meet customer requirements. It also reviews system reports to identify discrepancies, makes corrections, and posts case receipts based on lock‑box and cash receipt listings. Additional duties include researching unresolved payments, posting payments to clear open obligations, processing credit‑card payments over the phone, completing customer set‑up in billing systems, and serving as a resource and trainer for less experienced personnel within the division.
Key Responsibilities
- ▸billing processing
- ▸adjustment entry
- ▸invoice review
- ▸discrepancy resolution
- ▸payment posting
- ▸customer setup
What You Bring
Qualifications include direct billing experience in a service‑based industry, a thorough understanding of billing transactions, intermediate MS Excel skills, and the ability to follow procedures accurately and timely. Strong communication, initiative to research non‑standard situations, and solid math aptitude are essential. Minimum requirements are a high school diploma or GED and at least 18 months of related billing experience.
Requirements
- ▸excel
- ▸billing
- ▸high school
- ▸18 months
- ▸communication
- ▸math
Benefits
Eligible employees can elect to participate in a comprehensive compensation and benefits program that includes medical, dental, vision, health‑care spending accounts, disability coverage, life and AD&D insurance, an employee assistance program, discount programs, a retirement plan with a generous company match, an employee stock purchase plan, and paid time off. Republic Services invests in tools and technology to enable safe, effective work, offers opportunities for learning and growth, and emphasizes sustainability in action, aiming to leave the world better than it was found. • Comprehensive medical, dental, and vision coverage • Health care and dependent care spending accounts • Short‑ and long‑term disability insurance • Life insurance and accidental death & dismemberment coverage • Employee and Family Assistance Program (EAP) • Employee discount programs • Retirement plan with generous company match • Employee Stock Purchase Plan (ESPP) • Paid Time Off (PTO)
Work Environment
Office Full-Time