Sales Administrator

About the Role

Key responsibilities include handling all customer sales enquiries received by telephone and email, and processing sales orders submitted via email. The role also involves raising purchase orders for non‑stocked or made‑to‑order products and coordinating with the Sales Office Manager and suppliers to create component purchase orders. Additional duties include raising return requests and collections, booking receipt of incoming goods from head office and local suppliers, and sending delivery notes and upcoming delivery details to key accounts. The administrator will produce and send open‑order reports to customers using both Riello UK and head‑office ERP systems, and maintain customer and purchase order filing. • Handle customer sales enquiries via phone and email • Process sales orders received by email • Raise purchase orders for non‑stocked or made‑to‑order products • Liaise with Sales Office Manager and suppliers to raise component purchase orders • Raise return requests and arrange collections • Book receipt of incoming goods from head office and local suppliers • Send delivery notes and upcoming delivery details to key accounts • Produce and send open‑order reports using Riello UK and head‑office ERP systems • Maintain customer and purchase order filing

Key Responsibilities

• ▸sales enquiries
• ▸order processing
• ▸purchase orders
• ▸return requests
• ▸goods receipt
• ▸erp reports

What You Bring

The ideal candidate will have previous experience in a sales administration or office‑based customer service role. Strong communication skills for both external and internal customers, excellent customer service and problem‑solving abilities, and a keen attention to detail are essential. The role requires the ability to work both independently and as part of a team, and proficiency in Microsoft Office, especially Excel. • Prior experience in sales administration or office‑based customer service • Excellent communication skills with internal and external customers • Strong customer service and problem‑solving abilities • High attention to detail • Ability to work independently and as part of a team • Proficient in Microsoft Office, especially Excel

Requirements

• ▸sales admin
• ▸customer service
• ▸communication
• ▸problem solving
• ▸attention to detail
• ▸excel

Benefits

Riello offers a very competitive base salary, 25 days of holiday plus bank holidays, a holiday purchase scheme, company pension and life assurance. Riello UK manufactures a comprehensive range of gas, oil and dual‑fuel burners for residential, commercial and industrial applications, as well as gas boosters for low‑pressure mains gas. The company is a global leader in advanced heating and cooling technologies, driven by strong innovation and technical expertise. • Competitive base salary • 25 days holiday plus bank holidays • Holiday purchase scheme • Company pension and life assurance

Work Environment

Office Full-Time